Contact Us

+ I want to contact technical support


Please either email:, phone: 1-855-888-4387 or submit a support request by clicking this link. Please refer to the table below for your bundle support profile:

Support Bundle Profile


  Support availability Bundle support profile
Group support 9AM – 5PM EST M-F Support email, chat, quickstart webinar
Enterprise support (standard) 24/7 Group support (see above) + quickstart webinar, webinar tech support, basic scripting support
Enterprise support (extended) 24/7 with escalation Enterprise standard support (see above) + dedicated support hotline, executive escalation, advanced script support, onboarding/migration assistance
+ I need to speak to someone in sales about pricing and services



Hosted~FTP~ Sales


Our corporate policy is that if any of our CSR representatives assist you with sales they must have detailed knowledge of the services so that they can support our customers; significantly improves sales call outcomes and gives you high confidence that we are providing the right solution.

Chat Talk to a live chat representative in the bottom right corner
Phone 1-855-888-4FTP (4387)


Getting started
Request a Quickstart Webinar with one of our consultants to help set up your account and get a promo code for free storage. Quickstart Webinar Request:  here 

Security call out

One of our key features is our “gold standard” security model if privacy and security is of high importance.

+ Main contact info and mailing address

Main phone 1-855-888-4FTP (4387)

1-416-532-4FTP(4387) int’l

Mailing Address 100-51 Breithaupt Street Kitchener, ON, Canada, N2H 5G5
+ I have a billing inquiry

Our billing department hours of operation are: 9AM – 5PM EST, Monday – Friday

Phone: 1-855-888-4387

Or fill out a billing support ticket below:

Click or drag a file to this area to upload.
+ What are your sales and billing hours of operation?

Availability Contact information
Sales department 24/7 1-855-888-4FTP (4387)


Billing department 9AM – 5PM EST M-F 1-855-888-4FTP (4387)


+ I want to know more about your security and compliance

For further information on SOC2, HIPAA and other compliance standards supported by Hosted~FTP~ services, please contact the following security officers by email with reference to the request. The appropriate officer will respond:


CSO: Chief Architect (

CPO: VP Sales & Support (

Security main queries: 

For quick reference please view our article here

For further inquiries, contact us via phone: 1-855-888-4387, email:, or talk to us through live chat and escalate your compliance inquiry to a senior consultant.