Contact Us
+ I want to contact technical support
Please either email: support@hostedftp.com, phone: 1-855-888-4387 or submit a support request by clicking this link. Please refer to the table below for your bundle support profile:
Support Bundle Profile
| Support availability | Bundle support profile | |
| Group support | 9AM – 5PM EST M-F | Support email, chat, quickstart webinar |
| Enterprise support (standard) | 24/7 | Group support (see above) + quickstart webinar, webinar tech support, basic scripting support |
| Enterprise support (extended) | 24/7 with escalation | Enterprise standard support (see above) + dedicated support hotline, executive escalation, advanced script support, onboarding/migration assistance |
+ I need to speak to someone in sales about pricing and services
Hosted~FTP~ Sales
Our corporate policy is that if any of our CSR representatives assist you with sales they must have detailed knowledge of the services so that they can support our customers; significantly improves sales call outcomes and gives you high confidence that we are providing the right solution.
| Chat | Talk to a live chat representative in the bottom right corner |
| Phone | 1-855-888-4FTP (4387) |
|
|
sales@hostedftp.com |
Getting started
Request a Quickstart Webinar with one of our consultants to help set up your account and get a promo code for free storage. Quickstart Webinar Request: here
Security call out
One of our key features is our “gold standard” security model if privacy and security is of high importance.
+ Main contact info and mailing address
| Main phone | 1-855-888-4FTP (4387)
1-416-532-4FTP(4387) int’l |
| Support | support@hostedftp.com |
| Billing | billing@hostedftp.com |
| Sales | sales@hostedftp.com |
| Mailing Address | 100-51 Breithaupt Street Kitchener, ON, Canada, N2H 5G5 |
+ I have a billing inquiry
Our billing department hours of operation are: 9AM – 5PM EST, Monday – Friday
| Phone: 1-855-888-4387 |
| Email: billing@hostedftp.com |
Or fill out a billing support ticket below:
+ What are your sales and billing hours of operation?
| Availability | Contact information | |
| Sales department | 24/7 | 1-855-888-4FTP (4387)
Email: sales@hostedftp.com |
| Billing department | 9AM – 5PM EST M-F | 1-855-888-4FTP (4387)
Email: billing@hostedftp.com |
+ I want to know more about your security and compliance
For further information on SOC2, HIPAA and other compliance standards supported by Hosted~FTP~ services, please contact the following security officers by email with reference to the request. The appropriate officer will respond:
CSO: Chief Architect (compliance@hostedftp.com)
CPO: VP Sales & Support (compliance@hostedftp.com)
Security main queries: compliance@hostedftp.com
For quick reference please view our article here
For further inquiries, contact us via phone: 1-855-888-4387, email: sales@hostedftp.com, or talk to us through live chat and escalate your compliance inquiry to a senior consultant.