Hosted~FTP~ Feature Details
Global cloud-based infrastructure
Hosted~FTP~ services are all deployed on Amazon Web Services that focuses on providing infrastructure services based on cloud computing technology. This provides Hosted~FTP~ with all the benefits of a highly scalable, highly reliable and highly secure platform.
Dedicated network firewalls
Firewalls are used to lock down access to servers and databases, both by IP address/range and port. Only authorized servers and static/elastic IP addresses are permitted through the firewall, and only on the minimum set of ports required to operate the service.
Intrusion protection and detection
Hosted~FTP~ uses the latest tools to conduct penetration and vulnerability scans to ensure that we are protected from all malware and hacker exploits.
High availability servers
Hosted~FTP~ global infrastrucure deploys “speed relays” for our HA design in multiple AWS regions. Our service utilizes AWS route 53 to route traffic based on multiple criteria, such as endpoint health, geographic location, and latency which ensures that our network configuration provides very high SLA (99.95+%)
We utilize industry standard toolsets to conduct vulnerability scans and get a complete picture of the configurations in our cloud environment to identify and correct any potential misconfigurations and respond to industry standard security policy and compliance changes.
Real-time file backup in separate region
Hosted FTP stores a real time back up of all encrypted files in a separate AWS region for DR purposes (see DR section)
Standby disaster recovery
Hosted~FTP~ has full backup of the encrypted files and our RDS database that contains all account metadata for full DR capabilities. This provides an extra level of assurance that in the extremely unlikely event that an entire AWS region is damaged or destroyed your files will be safely stored and available in a separate region.
Multi-cloud support (custom)
Hosted~FTP~ supports a fully managed file tranafer service on Azure, GCP and Oracle as well as AWS. Please contact firstname.lastname@example.org for further information.
Account management features
Easily fully control and manage the server and all your users through web browser on any device. All browser operations and/or transfers are 256 AES encrypted for military grade security connections.
Import users and shared folders
Import and set up multiple user or folder settings in bulk with different permissions. We work with you to define the appropriate templates that give you a base for configuring your users and shares in a bulk format.
Customize the web interface of the file-sharing platform to fully represent your organization’s brand. Also use custom URLs: yourdomain.hostedftp.com or ftp.yourdomain.com
Multiple operation administrators
Best practice for Enterprise accounts is to create operational administrators who can manage the daily operations processes i.e. create users, shares, transfer and manage files, etc.
Group (departmental) admins
Create Group (departmental) administrators who can manage and create users for their designated Group. Typical use case is for managiong multiple departments, projects, projects, etc where there is a need to silo the user communities.
FTP/SFTP scripting and FTP utility support
Support for reviewing and testing custom automation script jobs. Also provide expert assist on standard industry file transfer tools i.e. RoboBasket, Win SCP, WebDrive, MultCloud
Add users and contacts into “Contact lists” to manage large groups of constituents for sharing folders
Review all account activity in real-time with a Reports tab available for Account and Ops administrators. Includes Logins, Transfers, Sync events, failures, etc. Can export to an XLS and/or CSV file and save reports for ease of repitition
File retention policy (Q3/Q4 2021)
Apply a policy on folders that will delete files when they meet certain criteria.
We encrypt your data in transit, upon arrival, and at rest with military grade 256-bit AES encryption.
We go above and beyond and encrypt all file & folder names, usernames, passwords, etc. with military grade 256-bit AES encryption.
Gold standard security
Always keep your data protected and compliant with the best security model using AWS. Includes FTPS/SFTP protocol lock, SSH (PKI) key pairs support, Single Sign-On (SSO) and Google Multi-factor Authentication (MFA).
Multi-Factor Authentication (MFA)
Set up 2-factor authentication for admins and/or users to log in to their Hosted~FTP~ account securely using Google Authenticator.
Single sign-on (SSO)
To simplify user and password management, Administrators can implement Single Sign-On (SSO) for user logins using Auth0, Google, or Okta.
Whitelist a single or a range of IP addresses to access the site on an account level or user-by-user basis.
Compliance (HIPAA, CJIS)
Our “gold standard” security model, shared responsibility model with AWS compliance and security standards and a feature set that allows for multiple levels of operations gives us the necessary backdrop to be compliant with very strict standards i.e. HIPAA/HITECH, SOC2 (AWS), ISO27001 (AWS), GDPR (will sign a DPA)
Complex Password policy
We support a password policy that meets all the rigourous compliance standards for HIPAA (PHI data), CJIS (criminal justice system), EDI (PII) standards. Set up a customized password policy to enforce users to create more complex passwords to meet compliance requirements.
Enable/disable each protocol
Enforce a secure FTPS/SFTP connection policy at an Account level when users connect to Hosted~FTP~.
User-level protocol restrictions
Lock groups or specific users to only use HTTPS/FTPS/SFTP when connecting to Hosted~FTP~.
Global high-speed transfers
Automatically connect to the closest server to your location for the fastest transfers anywhere around the world.
Upload plugin tool
Embed multiple upload tools (1 per user) to a website for 3rd parties to send files. Optional to add in a form. Alternatively, you can also provide a simple URL.
Email notifications for transfers
Notify the folder owner, users, and recipients about new uploads and downloads for each individual folder.
Folder & sub-folder level sharing
The folder owner can specify read-only, read/write or write-only access for each folder and/or sub-folder for each user. Includes anonymous folders.
Anonymous FTP access
Allow 3rd parties without login credentials to access specific folders with permissions you specify: read-only, read/write, write-only.
Browser-based admin interface
Easily access and manage your server and users through web browser on any device.
Mobile device access
Use any mobile device (phone, tablet etc.) that has a web browser to access the Hosted~FTP~ site to manage or transfer files.
Secure email links for download
Send a secure download link to recipients to retrieve files from your FTP/SFTP site.
Drag & drop
Select & upload multiple files directly from your desktop into the web interface with drag & drop.
File transfer support
All major FTP clients
Fully support all standard FTP/SFTP clients like Filezilla, WinSCP, Cyberduck.
Web browser (HTTPS)
Fully support all standard browsers like Chrome, Firefox, Edge.
SFTP with username/password
Full support for the SFTP protocol using 256 bit AES encryption and user/pass authentication.
SFTP with PKI (SSH) key
Set up a matching private and public key pair (PKI) SFTP authentication for users instead of username/password.
Fully support Plain FTP access for legacy systems, anonymous file sharing and can be disabled by admin if required.
FTPeS active and passive
Full support for the FTPeS protocol using 256 bit AES encryption with support for both Active and Passive modes.
Free 21 day trial
21 day POC trial with all features unlocked to implement your use case and test with users
9-5 support only (chat, email)
9-5 support support provides: troubleshooting and on-boarding setup for the Administrator.
24×7 Premium support
Premium support provides: troubleshooting, basic scripting support, on-boarding, migration assist and end user support.
Phone & email technical support
Hosted~FTP~’s support experts are available via phone and email to troubleshoot, assist in setup, and answer any technical questions.
Initial setup/best practice review
Schedule a webinar with one of our experts to setup the infrastructure to fit your use case requriements.
Our experts can review strategy details and assist in migrating your on-premise data, user community, folder structure, existing processes, data ownership, and timeframes.
24×7 Dedicated support
Always be escalated as top priority support tickets and receive a direct hotline to 2nd-level support.