Call Center Cloud Solution

Call centers are required by government regulations to archive call recordings for a period of up to seven years. Depending upon the size of the call center, this can involve saving from tens of thousands to several million files for access on specific query situations. Hosted~FTP~ responds to this challenge by easily integrating with call center software e.g. Five9, inContact, Genesys, etc to transfer/store call center campaign files.

Fully managed cloud-based file transfer service

Hosted~FTP~ offers different levels of security. For enterprises who need the highest level of security, Hosted FTP provides a single-tenant, dedicated SFTP cloud-based SaaS application service for clients who require assurance of privacy, security, and confidentiality for their file transfer activities. No other FTP/SFTP server host offers this level.

Meet and exceed data protection standards

(HIPAA compliance)

Our HIPAA compliant infrastructure meets or exceeds all requirements set out by HIPAA including security, reliability, risk analysis and multi-factor authentication.

BAA signing is available. We are also compliant with other data privacy and protection standards (i.e GDPR and will sign a DPA).

Gold standard security model

Hosted~FTP~ has the best security model available on the market; we encrypt files and metadata (i.e. filenames, folder names and field names) in transit, on arrival and at rest. 

You can also configure Multi-Factor authentication (MFA) with integration to Google Authenticator for login access and IP white-listing by username. No other provider has this capability of protecting PII and PHI types of data.

Easy to setup

Simply configure your account to mimic your use case by creating folders, users, and admins. Delegate authority, access, and permissions as the admin of the account. Schedule a webinar to understand the service and get setup in minutes!

Track all login and transfer activity

Hosted FTP’s audit log feature allows enterprises to track daily login and transfer activity for each day. Know what IP addresses are accessing, which user accounts are most active, which files are being transferred the most, and more.

Fastest file transfer speeds

Upload agent recordings, files and data with the fastest transfer speeds possible. Our speed relay infrastructure automatically selects the closest aws region location to connect. Learn more about our global infrastructure.

Expandable storage

With Hosted~FTP~ you can expand the storage and bandwidth to meet the needs of call centers with several hundred agents or more.