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Contacting sales and support

Hosted~FTP~ offers different levels of chat, phone, webinar, and email support depending on the account bundle.

Group Bundle

  • Phone: 9AM – 5PM (EST)
  • Live Chat: 9AM – 5PM (EST)
  • Live Webinar: 9AM – 5PM (EST)
  • Email

Group account support only provides: troubleshooting and on-boarding setup for the Administrator.

Enterprise Bundle

  • Phone: 24/7
  • Live Chat: 24/7
  • Live Webinar: 24/7
  • Email

Enterprise T1 account support provides: troubleshooting, basic scripting support, on-boarding setup for all users.

Enterprise T2+ Bundles

  • Phone: 24/7
  • Live Chat: 24/7
  • Live Webinar: 24/7
  • Email

Enterprise T2+ account support provides: premium support, troubleshooting, advanced scripting support, webinar help for all users.

You can contact our sales department or support department by email or phone. Click here to view updated contact information on our website.

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