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Using Filezilla with FTP/FTPS

You can access your files and folders with basic FTP by using any FTP client software (FileZilla etc). Click here to download FileZilla. You can also run FTP scripts.
We support and strongly recommend you connect with secure connections, using FTPS (FTP over TLS/SSL) or SFTP (FTP over SSH) as a security best practice.

Using FileZilla with plain FTP Connection details. For IP addresses please see this link

Click Here for our FileZilla Tutorials

Filezilla with plain FTPFilezilla with plain FTP

 

Field Values Notes
Host ftp.hostedftp.com or
yourdomain.hostedftp.com or
ftp.yourdomain.com
The Hosted~FTP~ service will connect your FTP client to the nearest location
Username Your username OR email address
Password Your password
Ports 21

1200 – 2000

Only needed when connecting via FTPS
Transfer Mode We support both active and passive mode. We recommend choosing the passive mode (PASV) to minimize issues with firewalls that block FTP connections If you are unable to connect using passive mode, please note that in addition to port 21 we use ports 1200 to 2000 for data transfers.  You may need to update your firewall configuration to allow access to ports 21 and 1200 to 2000 for the TCP/IP protocol. Please see this link for further details on the differences between active and passive mode.
FileZilla Settings

(Basic FTP)

Basic FTP only requires: Host, User, and Password
FileZilla Settings

(FTPS)

For FTPS, please make sure:

Port: 21 is inputted

Encryption: Use explicit FTP over TLS if available

Transfer Settings Tab: Passive mode should be check-marked

Note: if the connection fails, you will also need to allow ports 1200 – 2000 through your firewall. Please see this link for further details on the differences between active and passive mode.

Need more help? Click Here to see our FTP Client Tutorials in a step by step guide or watch our video tutorials
.

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