Administrator Initial Setup

Having the right administrator settings at initial startup is important for keeping your Hosted~FTP~ site managed and organized. Hosted~FTP~ recommends checking certain options such as enabling audit logs for optimal “housekeeping” of your FTP site. These settings can be only be accessed by administrators after logging in to the web interface and going to the Setup tab of the admin account.

See below for fields and descriptions for basic setup and recommended settings.

Basic Setup

basic setup tab settings for the administrator account



2-Step Verification Enable 2-step verification for your administrator account, to enable strict access.
Username We recommend customizing your username to easily ID your administrator instead of using an email address.
Email The email is used for all notification purposes, password resets, and FTP account management. Also, an alternative to the username when logging in.
Password Transitioning from trial to production, consider changing your password for more strict access.
Name The name in this field should describe the overall name of the account i.e. CompanyX’s FTP, CompanyX DepartmentA.
Time Zone Affects the timestamps for all activity in your account, the time zone field also affects your logs when tracking login and file transfer activity
Country Geographic location for the administrator.
Language  Preferred language used by the account owner
Admin The drop-down list allows the administrator account to transfer the admin privileges to an existing user that meets all criteria. Notice that files, folders, and permissions are unique to each user and are not transferable.
Signature The personal administrator signature. For the signature on the whole FTP account level, visit the Branding link in the Setup tab.


Recommended Settings

recommended settings for admin



Force FTPS/SFTP for all users Enforce a secure FTPS/SFTP connection policy for all users who are connecting and transferring files. This setting disables plain FTP and Anonymous file sharing and will only permit encrypted connections.
Delete mail after _ days Significant to the plugin utility and send/receive functions, mail events in the home tab are deleted after your chosen amount of days.
Show mail in FTP folder _ Events that have happened in the plugin utility and send/receive functions are saved in this folder; default named: mail.
Save import results in FTP folder _ Save import results in a folder; default named: imports.
Create logs in FTP folder _ Track your login and transfer activity for all users in your FTP account, logs are created at the end of each day. Recommended to select save formats as excel.
Notify me when sent files are _ Receive email notifications to your admin email when sent files are successfully sent and/or received.
Ask a security question during password reset When resetting your admin password, you can add an additional security measure by adding a security question. Please note: some browsers will autofill the security question and answer field which needs to be cleared to allow saving.
Use a public key for SFTP authentication Input a PKI key for additional security when connecting by SFTP.

Account-level options

Field Description
Enforce compliance for all users Enforces users to be setup with options following CJIS compliancy. Standard and advanced levels.
Enforce password policy for all users Enforces users to require specific characters in their passwords. Can also be enforced at group or individual levels.
Force only secure protocols for all users (ftps/https/sftp) Prevents users from using plain FTP and only use secure protocols. Can also be enforced at group or individual levels.
Apply IP whitelist for all users Allows only specific IP addresses to connect to the account. Can also be enforced at group or individual levels.
Web (https) logins for all users Enforces users to authenticate to the web interface using the chosen method. i.e. None, Hosted~FTP~, SSO, or AD
Non-web (ftp/ftps/sftp) logins for all users Allows users to authenticate via FTP/SFTP/FTPS or can be disabled
Getting Started
Signing up for a Free Trial
Basic steps to Setup
Purchasing your account
Choosing the right account type: Enterprise and SMB
Logging into your account
How to login with a Web Browser
How to Login to an FTP client via FTP
How to Login to an FTP Client via SFTP
Logging in by FTP URL with Username and Password
Reset and change your password
How to Update an Expired Password
Administrator Initial Setup
Account-level options
Force Secure Protocols only (FTPS/HTTPS/SFTP)
Enabling a Password Policy
Enabling CJIS Compliance Policy
Add IP whitelisting
Configuring Web Access
Configuring FTP/SFTP Access
Implementing Multiple Administrators
Adding branding to your account
Branding Contact Logins
Creating a Custom Subdomain (
Web Interface
Home Tab
Files Tab
Contacts Tab
Users Tab
Plugin Tab
Setup Tab
Adding a User or Contact
Adding a Contact by Email Address
Add a User by Email Address
Add a User by Username
Using Groups
Account setup PDF Guides (*.pdf)
Activated Account Limits
Shared Folders
Configuring for Restricted Shared Folders (FUSN)
Creating Folder Structures for Sharing
Detailed Steps to Sharing Files/Folders
Managing Shared Folder Privileges
Add real-time notifications to uploads/downloads
Audit logs and Real-time Reports
Using Real-time Reports
Example Report Filters
More Example Report Filters
Exporting a Report
Enable audit logs for logins, file transfers, and deletes
Accessing and viewing your audit logs
Steps to sharing the logs folder
Anonymous Access
Creating A Public Link
Anonymously Sharing Files and Folders
Transferring Files
Uploading Files by Web Browser
Uploading Files by FTP Client
Download your FTP/SFTP server files from any browser
Download files with an FTP client
Using the Send function to securely send files through a web-based link
Using the Send function from your Files tab
Managing Mail Events (Send and Receive function)
Drag & Drop
Uploading Multiple Files with Drag and Drop
Enabling Drag & Drop on Legacy IE Browsers
Website Plugin
Integrating the Upload Plugin into your Website and Business
Web Plugin Overview and Guide
Plugin Brand Customization
Embed the Plugin into Your Website
Adding Additional Security (CAPTCHA, Password)
Security and Compliance Info
Security Model Overview
Security Model Details
Multi-Factor Authentication
MFA Initial setup for a standard user by Admin
MFA by User (Multi-Factor Authentication)
MFA reset on managed user
MFA reset on a standard user
Configuring Single Sign-On (SSO) for your account
Configuring Okta with OpenID
Configuring AzureAD with OpenID
Enabling Single Sign-On (SSO) for user logins
Certificate & Host Key Info
SSL Certificate Info
Trusting the Hosted~FTP~ SSL Certificate
SSL Server Test
FTPS Host Keys
SFTP (RSA/DSA) Host Keys
Configuring PKI Support
Compliance Info
WCAG 2.0
Bundle Features
Hosted~FTP~ vs. AWS Transfer Family
Group vs. Enterprise bundle features
Enterprise T1 vs. T2 Bundle Comparison
Enterprise T2 Plan Features
Different user types and function comparisons
Difference between users and contacts
Sync Feature
Configuring a Sync to SFTP Gateway
Configuring a Sync to S3 Gateway
Regular expressions with Sync feature
File Retention Policy
Configuring a File Retention Policy
File Retention Policy Examples
Account Management
Purchasing your account
Payments & Billing
Choosing a payment plan
Renewing an expired account
Changing a Bundle or Payment Plan
Changing Credit Card Information
Reviewing billing statements
Trial Account Limits
How is Storage Calculated?
Reviewing account resources and usage
Switching Account Bundles
Changing the Account Administrator
Administrator Access to User Accounts
Cancelling an Account
FTP/FTPS/SFTP Connections
Hosted~FTP~ IP Addresses
SFTP (RSA/DSA) Host Keys
Connect with Plain FTP
Connect with Secure FTPS/SFTP
Connecting with an FTP Client
Command Line (CLI)
How to connect to your remote site using the command line
How to login to SFTP with one line on Linux
Understanding FTP commands in the command line
Connecting through SFTP by Command Line (CMD)
Using PKI keys to connect to Hosted~FTP~ on linux
Importing PuttyGen PKI Keys to Linux
FTP/FTPeS command line error codes and their meaning
Windows Network Locations
Add Network Location Windows XP
Add Network Location Windows 10/8/7
Connecting from a Mac Computer Terminal
Using Filezilla with FTP/FTPS
Using FileZilla with SFTP
Connecting to WebDrive
Using WebDrive
Installing WinSCP
Uploading & Downloading with WinSCP
WinSCP Scripting
Executing WINSCP script from a saved site
Executing WINSCP script without a saved site
Transfer new and updated files only
Backup Scripts with WinSCP
Keep Folders up to date
Uploading & Downloading with AndFTP
Searching, Resume Support & Third-party Sharing with AndFTP
FTP, SFTP Use Cases in Industries
EDI document transfers
Integrating the Upload Plugin into your Website and Business
Real Estate
Call Center
Best Practices
Use Cases
Exporting EDI files to FTP for download
User Optimization
Create a Managed User
Giving a User Read-only Access
Giving a User Full Access
Default FTP Folder Destination
Set a 0GB Storage Quota
Deleting a User and Keeping their Files
Importing Multiple Users & Shared Folders
Importing Users in Bulk – Syntax and Definitions
Importing Restricted Shared Folders in Bulk – Syntax and Definitions
Detailed Steps and Example Templates for Importing
Exporting a User List
Combine multiple audit logs
Managing FTP Files and Storage in your Account
Moving Files from a User to an Administrator
Video Tutorials
Web Interface
Home Tab
Files Tab
Web Plugin
AndFTP – Connecting, uploading and downloading
AndFTP – Searching, resume support and third-party sharing
WinSCP – Downloading, Installing and Understanding
WinSCP – Connecting with FTP, FTPS, SFTP, uploading and downloading
WinSCP Backup Script
Cyberduck– Connecting with FTP,FTPS, SFTP, Uploading and Downloading
Cyberduck– Quick Look, Transfer Queue and Synchronizing
Cyberduck – Bookmarks, Editing and using Multiple Connections
FileZilla -Downloading, Installing and Understanding FileZilla
FileZilla – Connecting with FTP, FTPS, SFTP and uploading and downloading
FileZilla – Importing/Exporting Site Connections, Editing and Logs
FileZilla Tools – Bookmarking, Searching, using Multiple Connections
Our FTP Client Reviews
Desktop FTP Client Summary
Mobile FTP Client Summary
PSFTP Review : Our Rating 7.5/10
NetDrive Review: Our Rating 8.5/10
Filezilla Review: Our Rating 9/10
AndFTP Review:Our Rating 7.8/10
ES File Manager Review: Our Rating 5/10
FTP Ready Review:Our Rating 5/10
FTP On The Go Review:Our Rating 8/10
CyberDuck Review: Our Rating 9/10
Classic FTP Review: Our Rating 8/10
WebDrive Review: Our Rating 9.5/10
Fling FTP Review: Our Rating 9/10
SmartFTP Review: Our Rating 7/10
MultCloud Review: Our Rating 10/10
Hosted~FTP~ Quota Messages and Definitions
FTP/FTPeS command line error codes and their meaning
Troubleshooting FTP in the command line and common errors.
No matching host key found
Storage Quota Notification: Remedial action
Troubleshooting FTP in the command line and common errors.
Troubleshooting “Can’t verify publisher”
Troubleshooting Drag and Drop
Drag and Drop Troubleshooting for Mac
Troubleshooting FTP/SFTP client connection problems
Troubleshooting slow upload speeds on Windows
No matching host key found
File not visible to admin
File uploaded successfully but not visible in account
Usernames – Guidelines and Restrictions
Download Center
Contact Sales & Support
Joining GoToMeeting by Browser
Joining GoToMeeting by Client