Connect and access your files and folders using any standard FTP client software (FileZilla, WinSCP, WebDrive, etc). You can also run FTP scripts.
As a security best practice we recommend using an encrypted protocol to connect, we offer both FTPS (Explicit FTP over TLS/SSL) and SFTP (FTP over SSH)
For IP addresses click Here.
Field | Values | Notes |
Host | ftp.hostedftp.com or yourdomain.hostedftp.com or ftp.yourdomain.com |
The Hosted~FTP~ service will connect your FTP client to the nearest location. |
Username | Your username OR email address | |
Password | Your password | |
Ports | 21 1200-2000 |
Default |
Transfer Mode | We support both active and passive mode. We recommend choosing the passive mode (PASV) to minimize issues with firewalls that block FTP connections | If you are unable to connect using passive mode, please note that in addition to port 21 we use ports 1200 to 2000 for data transfers. You may need to update your firewall configuration to allow access to ports 21 and 1200 to 2000 for the TCP/IP protocol. Please see this link for further details on the differences between active and passive mode. |
FileZilla settings | ![]() |
Example settings using FileZilla FTP client in basic FTP |
For IP addresses please see this link
Field | Values | Notes |
FTPS Host | ftp.hostedftp.com or yourdomain.hostedftp.com or ftp.yourdomain.com |
The Hosted~FTP~ service will connect your FTP client to the nearest location. |
Username | Your username OR email address | |
Password | Your password | |
Port (FTPS) |
21 1200-2000 |
FTP/FTPS only |
FTPS FileZilla settings |
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Example settings using FileZilla FTP client secure transfer using FTPS. Note: we only support Explicit FTP over TLS (FTPES) We do not support Implicit FTP over TLS |
SSL Certification authentication from FTP Clients | ![]() |
Some FTP clients will request that the server’s certificate must be validated for the initial Login interaction. Hosted~FTP~ certificate details as granted by the certificate DigiCert authority for the TLS1.2 protocol with RSA public key algorthim with 2048 bits. |
Ports (SFTP) | 22 | |
SFTP Host | ftp.hostedftp.com or yourdomain.hostedftp.com or ftp.yourdomain.com |
The Hosted~FTP~ service will connect your FTP client to the nearest location. |
SFTP FileZilla settings |
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Example settings using FileZilla FTP client secure transfer using SFTP Note: Protocol: SSH File Transfer PKI Support: click here for details on setting up FileZilla for PKI login |
SSL “Unknown Host Key” message | ![]() |
The first time you connect to the Hosted~FTP~ site with a username/password with SFTP the “Unknown Host Key” message may appear. This is a normal part of the SSL setup for FileZilla and other SFTP clients/scripts
Hosted~FTP~ is the owner of the host server us1.hostedftp.com:22 and can be trusted. Please select the checkbox “Always trust this host, add this key to the cache” and the FTP client will then authenticate this SSL key for future connections. |
Trust on first use (TOFU) | The TOFU (Trust on first use) security model is employed by SSH. See Here | Refer to these: FileZilla client: links WinSCP client: error message WinSCP: verification in scripting link |