Connecting with an FTP Client

Connect and access your files and folders using any standard FTP client software (FileZilla, WinSCP, WebDrive, etc).  You can also run FTP scripts.

As a security best practice we recommend using an encrypted protocol to connect, we offer both FTPS (Explicit FTP over TLS/SSL) and SFTP (FTP over SSH)

Basic FTP Connection Details

For IP addresses click Here.

Field	Values	Notes
Host	ftp.hostedftp.com or yourdomain.hostedftp.com or ftp.yourdomain.com	The Hosted~FTP~ service will connect your FTP client to the nearest location.
Username	Your username OR email address
Password	Your password
Ports	21 1200-2000	Default
Transfer Mode	We support both active and passive mode. We recommend choosing the passive mode (PASV) to minimize issues with firewalls that block FTP connections	If you are unable to connect using passive mode, please note that in addition to port 21 we use ports 1200 to 2000 for data transfers.  You may need to update your firewall configuration to allow access to ports 21 and 1200 to 2000 for the TCP/IP protocol. Please see this link for further details on the differences between active and passive mode.
FileZilla settings		Example settings using FileZilla FTP client in basic FTP

Encrypted SFTP or FTPS Connection Details

For IP addresses please see this link

Field	Values	Notes
FTPS Host	ftp.hostedftp.com or yourdomain.hostedftp.com or ftp.yourdomain.com	The Hosted~FTP~ service will connect your FTP client to the nearest location.
Username	Your username OR email address
Password	Your password
Port (FTPS)	21 1200-2000	FTP/FTPS only
FTPS FileZilla settings		Example settings using FileZilla FTP client secure transfer using FTPS. Note: we only support Explicit FTP over TLS (FTPES) We do not support Implicit FTP over TLS
SSL Certification authentication from FTP Clients		Some FTP clients will request that the server’s certificate must be validated for the initial Login interaction. Hosted~FTP~ certificate details as granted by the certificate DigiCert authority for the TLS1.2 protocol with RSA public key algorthim with 2048 bits.
Ports (SFTP)	22
SFTP Host	ftp.hostedftp.com or yourdomain.hostedftp.com or ftp.yourdomain.com	The Hosted~FTP~ service will connect your FTP client to the nearest location.
SFTP FileZilla settings		Example settings using FileZilla FTP client secure transfer using SFTP Note: Protocol: SSH File Transfer PKI Support: click here for details on setting up FileZilla for PKI login
SSL “Unknown Host Key” message		The first time you connect to the Hosted~FTP~ site with a username/password with SFTP the “Unknown Host Key” message may appear. This is a normal part of the SSL setup for FileZilla and other SFTP clients/scripts Hosted~FTP~ is the owner of the host server us1.hostedftp.com:22 and can be trusted. Please select the checkbox “Always trust this host, add this key to the cache” and the FTP client will then authenticate this SSL key for future connections.
Trust on first use (TOFU)	The TOFU (Trust on first use) security model is employed by SSH. See Here	Refer to these: FileZilla client: links WinSCP client: error message WinSCP: verification in scripting link

Server Host Key Fingerprints