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Contacting sales and support
Hosted~FTP~ offers different levels of chat, phone, webinar, and email support depending on the account bundle.
Group Bundle
- Phone: 9AM – 5PM (EST)
- Live Chat: 9AM – 5PM (EST)
- Live Webinar: 9AM – 5PM (EST)
Group account support only provides: troubleshooting and on-boarding setup for the Administrator.
Enterprise Bundle
- Phone: 24/7
- Live Chat: 24/7
- Live Webinar: 24/7
Enterprise T1 account support provides: troubleshooting, basic scripting support, on-boarding setup for all users.
Enterprise T2+ Bundles
- Phone: 24/7
- Live Chat: 24/7
- Live Webinar: 24/7
Enterprise T2+ account support provides: premium support, troubleshooting, advanced scripting support, webinar help for all users.
You can contact our sales department or support department by email or phone. Click here to view updated contact information on our website.
- Getting Started
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- Signing up for a Free Trial
- Basic steps to Setup
- Purchasing your account
- Choosing the right account type: Enterprise and SMB
- Logging into your account
- Administrator Initial Setup
- Account-level options
- Implementing Multiple Administrators
- Branding
- Web Interface
- Adding a User or Contact
- Account setup PDF Guides (*.pdf)
- Activated Account Limits
- Shared Folders
- Audit logs and Real-time Reports
- Anonymous Access
- Transferring Files
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- Uploading Files by Web Browser
- Uploading Files by FTP Client
- Download your FTP/SFTP server files from any browser
- Download files with an FTP client
- Using the Send function to securely send files through a web-based link
- Using the Send function from your Files tab
- Managing Mail Events (Send and Receive function)
- Drag & Drop
- Website Plugin
- Security and Compliance Info
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- Security Model Overview
- Security Model Details
- MFA by User (Multi-Factor Authentication)
- MFA Initial setup for a standard user by Admin
- MFA reset on managed user
- MFA reset on a standard user
- Configuring Single Sign-On (SSO) for your account
- Enabling Single Sign-On (SSO) for user logins
- Certificate & Host Key Info
- Compliance Info
- Bundle Features
- Account Management
- FTP/FTPS/SFTP Connections
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- Hosted~FTP~ IP Addresses
- SFTP (RSA/DSA) Host Keys
- Connect with Plain FTP
- Connect with Secure FTPS/SFTP
- Connecting with an FTP Client
- FTP vs FTPS vs SFTP
- Command Line (CLI)
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- How to connect to your remote site using the command line
- How to login to SFTP with one line on Linux
- Understanding FTP commands in the command line
- Connecting through SFTP by Command Line (CMD)
- Using PKI keys to connect to Hosted~FTP~ on linux
- Importing PuttyGen PKI Keys to Linux
- FTP/FTPeS command line error codes and their meaning
- Windows Network Locations
- MAC
- FileZilla
- WebDrive
- WinSCP
- AndFTP
- FTP, SFTP Use Cases in Industries
- Best Practices
- Video Tutorials
- Our FTP Client Reviews
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- Desktop FTP Client Summary
- Mobile FTP Client Summary
- PSFTP Review : Our Rating 7.5/10
- NetDrive Review: Our Rating 8.5/10
- Filezilla Review: Our Rating 9/10
- AndFTP Review:Our Rating 7.8/10
- ES File Manager Review: Our Rating 5/10
- FTP Ready Review:Our Rating 5/10
- FTP On The Go Review:Our Rating 8/10
- CyberDuck Review: Our Rating 9/10
- Classic FTP Review: Our Rating 8/10
- WebDrive Review: Our Rating 9.5/10
- Fling FTP Review: Our Rating 9/10
- SmartFTP Review: Our Rating 7/10
- MultCloud Review: Our Rating 10/10
- Troubleshooting
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- Hosted~FTP~ Quota Messages and Definitions
- Error: QUOTA_USER_STORAGE or QUOTA_USER_BANDWIDTH
- FTP/FTPeS command line error codes and their meaning
- Troubleshooting FTP in the command line and common errors.
- No matching host key found
- Storage Quota Notification: Remedial action
- Troubleshooting FTP in the command line and common errors.
- Troubleshooting “Can’t verify publisher”
- Troubleshooting Drag and Drop
- Drag and Drop Troubleshooting for Mac
- Troubleshooting FTP/SFTP client connection problems
- Troubleshooting slow upload speeds on Windows
- No matching host key found
- File not visible to admin
- File uploaded successfully but not visible in account
- Usernames – Guidelines and Restrictions
- Download Center
- Contact Sales & Support
- Joining GoToMeeting by Browser
- Joining GoToMeeting by Client