How to Login to an FTP Client via SFTP

SFTP Login Info

Please note you need to specify a “Default remote directory” for all SFTP client and system setup. The credential below shows a default remote directory of “/Upload”.

*Please note the SFTP timeouts below:
1) SFTP authentication timeout – 2 minutes – the amount of time to wait for a user to enter the password before the connection is terminated
2) SFTP idle timeout – 10 minutes – the amount of time an SFTP connection can be idle before it becomes a candidate for termination

Credentials To Distribute For SFTP

Credentials	Description/Example
Hostname	Your domain name used to access your account. i.e yourdomain.hostedftp.com or ftp.yourdomain.com Click here to learn more.By default, you can always use ftp.hostedftp.com
Username	The user’s username. i.e admin or admin@hostedftp.com. The username can be viewed or configured in the “Users Tab”. If an email is linked to the user, the user’s email address can be used alternatively.
Password	The user’s password.
Default Remote Directory	The folder the user automatically will start in upon connection. I.e /upload

Note: You may need to say yes to trusting the certificate before you can connect.

Other Resources

Click Here for our FileZilla, Cyberduck, WinSCP Video Tutorials

Click Here for our Mobile FTP Client tutorial

Getting Started

Signing up for a Free Trial

Basic steps to Setup

Purchasing your account

Choosing the right account type: Enterprise and SMB

Logging into your account

How to login with a Web Browser
How to Login to an FTP client via FTP
How to Login to an FTP Client via SFTP
Logging in by FTP URL with Username and Password
Reset and change your password
How to Update an Expired Password

Administrator Initial Setup

Account-level options

Force Secure Protocols only (FTPS/HTTPS/SFTP)
Enabling a Password Policy
Enabling CJIS Compliance Policy
Add IP whitelisting
Configuring Web Access
Configuring FTP/SFTP Access

Implementing Multiple Administrators

Adding branding to your account
Branding Contact Logins
Creating a Custom Subdomain (ftp.yourdomain.com)

Web Interface

Home Tab
Files Tab
Contacts Tab
Users Tab
Plugin Tab
Setup Tab

Adding a User or Contact

Adding a Contact by Email Address
Add a User by Email Address
Add a User by Username
Using Groups

Account setup PDF Guides (*.pdf)

Activated Account Limits

Shared Folders

Configuring for Restricted Shared Folders (FUSN)
Creating Folder Structures for Sharing
Detailed Steps to Sharing Files/Folders
Managing Shared Folder Privileges
Add real-time notifications to uploads/downloads

Audit logs and Real-time Reports

Using Real-time Reports
Example Report Filters
More Example Report Filters
Exporting a Report
Enable audit logs for logins, file transfers, and deletes
Accessing and viewing your audit logs
Steps to sharing the logs folder

Anonymous Access

Creating A Public Link
Anonymously Sharing Files and Folders

Transferring Files

Uploading Files by Web Browser

Uploading Files by FTP Client

Download your FTP/SFTP server files from any browser

Download files with an FTP client

Using the Send function to securely send files through a web-based link

Using the Send function from your Files tab

Managing Mail Events (Send and Receive function)

Drag & Drop

Hosted FTP Drag and Drop
Enabling Drag & Drop on Legacy IE Browsers

Website Plugin

Integrating the Upload Plugin into your Website and Business
Web Plugin Overview and Guide
Plugin Brand Customization
Embed the Plugin into Your Website
Adding Additional Security (CAPTCHA, Password)

Security and Compliance Info

Security Model Overview

Security Model Details

Multi-Factor Authentication

MFA Initial setup for a standard user by Admin
MFA by User (Multi-Factor Authentication)
MFA reset on managed user
MFA reset on a standard user

Configuring Single Sign-On (SSO) for your account
Configuring Okta with OpenID
Configuring AzureAD with OpenID
Enabling Single Sign-On (SSO) for user logins

Certificate & Host Key Info

SSL Certificate Info
Trusting the Hosted~FTP~ SSL Certificate
SSL Server Test
FTPS Host Keys
SFTP (RSA/DSA) Host Keys
Configuring PKI Support

Compliance Info

GDPR
WCAG 2.0
SOC2
CJIS
HIPAA

Bundle Features

Hosted~FTP~ vs. AWS Transfer Family

Group vs. Enterprise bundle features

Enterprise T1 vs. T2 Bundle Comparison

Enterprise T2 Plan Features

Different user types and function comparisons

Difference between users and contacts

Sync Feature

Configuring a Sync to SFTP Gateway
Configuring a Sync to S3 Gateway
Regular expressions with Sync feature

File Retention Policy

Configuring a File Retention Policy
File Retention Policy Examples

Account Management

Purchasing your account

Payments & Billing

Choosing a payment plan
Renewing an expired account
Changing a Bundle or Payment Plan
Changing Credit Card Information
Reviewing billing statements

Trial Account Limits

How is Storage Calculated?

Reviewing account resources and usage

Switching Account Bundles

Changing the Account Administrator

Administrator Access to User Accounts

Cancelling an Account

FTP/FTPS/SFTP Connections

Hosted~FTP~ IP Addresses

SFTP (RSA/DSA) Host Keys

Connect with Plain FTP

Connect with Secure FTPS/SFTP

Connecting with an FTP Client

FTP vs FTPS vs SFTP

Command Line (CLI)

How to connect to your remote site using the command line
How to login to SFTP with one line on Linux
Understanding FTP commands in the command line
Connecting through SFTP by Command Line (CMD)
Using PKI keys to connect to Hosted~FTP~ on linux
Importing PuttyGen PKI Keys to Linux
FTP/FTPeS command line error codes and their meaning

Windows Network Locations

Add Network Location Windows XP
Add Network Location Windows 10/8/7

Connecting from a Mac Computer Terminal

Using Filezilla with FTP/FTPS
Using FileZilla with SFTP

Connecting to WebDrive
Using WebDrive

Installing WinSCP

Uploading & Downloading with WinSCP

WinSCP Scripting

Executing WINSCP script from a saved site
Executing WINSCP script without a saved site
Transfer new and updated files only
Backup Scripts with WinSCP
Keep Folders up to date

Uploading & Downloading with AndFTP
Searching, Resume Support & Third-party Sharing with AndFTP

FTP, SFTP Use Cases in Industries

EDI document transfers
Integrating the Upload Plugin into your Website and Business
Accounting
Technology
Energy
Healthcare
Printing
Media
Analytics
Retail
Architecture
Finance
Legal
Construction
Education
Engineering
Insurance
Manufacturing
Real Estate
Call Center

Best Practices

Exporting EDI files to FTP for download

User Optimization

Create a Managed User
Giving a User Read-only Access
Giving a User Full Access
Default FTP Folder Destination
Set a 0GB Storage Quota
Deleting a User and Keeping their Files

Importing Multiple Users & Shared Folders

Importing Users in Bulk – Syntax and Definitions
Importing Restricted Shared Folders in Bulk – Syntax and Definitions
Detailed Steps and Example Templates for Importing

Exporting a User List

Combine multiple audit logs

Managing FTP Files and Storage in your Account

Moving Files from a User to an Administrator

Video Tutorials

FUSN
Branding

Web Interface

Home Tab
Files Tab
Web Plugin

AndFTP – Connecting, uploading and downloading
AndFTP – Searching, resume support and third-party sharing

WinSCP – Downloading, Installing and Understanding
WinSCP – Connecting with FTP, FTPS, SFTP, uploading and downloading
WinSCP Backup Script

Cyberduck– Connecting with FTP,FTPS, SFTP, Uploading and Downloading
Cyberduck– Quick Look, Transfer Queue and Synchronizing
Cyberduck – Bookmarks, Editing and using Multiple Connections

FileZilla -Downloading, Installing and Understanding FileZilla
FileZilla – Connecting with FTP, FTPS, SFTP and uploading and downloading
FileZilla – Importing/Exporting Site Connections, Editing and Logs
FileZilla Tools – Bookmarking, Searching, using Multiple Connections

Our FTP Client Reviews

Desktop FTP Client Summary
Mobile FTP Client Summary
PSFTP Review : Our Rating 7.5/10
NetDrive Review: Our Rating 8.5/10
Filezilla Review: Our Rating 9/10
AndFTP Review:Our Rating 7.8/10
ES File Manager Review: Our Rating 5/10
FTP Ready Review:Our Rating 5/10
FTP On The Go Review:Our Rating 8/10
CyberDuck Review: Our Rating 9/10
Classic FTP Review: Our Rating 8/10
WebDrive Review: Our Rating 9.5/10
Fling FTP Review: Our Rating 9/10
SmartFTP Review: Our Rating 7/10
MultCloud Review: Our Rating 10/10

Troubleshooting

Hosted~FTP~ Quota Messages and Definitions
Error: QUOTA_USER_STORAGE or QUOTA_USER_BANDWIDTH
FTP/FTPeS command line error codes and their meaning
Troubleshooting FTP in the command line and common errors.
No matching host key found
Storage Quota Notification: Remedial action
Troubleshooting FTP in the command line and common errors.
Troubleshooting “Can’t verify publisher”
Troubleshooting Drag and Drop
Drag and Drop Troubleshooting for Mac
Troubleshooting FTP/SFTP client connection problems
Troubleshooting slow upload speeds on Windows
No matching host key found
File not visible to admin
File uploaded successfully but not visible in account
Usernames – Guidelines and Restrictions

Download Center

Contact Sales & Support

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