Accounts expire when a scheduled recurring payment cannot be processed. When this happens the account administrator will first be notified by email and given a grace period to renew the account. If the grace period ends and the account has not been renewed then the account administrator will be notified a second time and the account will be placed in a read-only state.
Follow these steps for renewing an expired account:
1. Login to your site and go to the Account page
2. Make sure the correct account type is selected and then click the “Renew account” button
3. Choose a payment plan
4. If you have a promo code please enter and click recalculate which will show the amount of free storage
5. Click “Purchase” You will be forwarded to Stripe, a secure third party payment processing service. Follow the on-screen instructions to complete the payment process.