Step | Description/Example |
1. Go to Hosted~FTP~ and select the login option and click “Forgot your password?”.
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2. Fill in your email address and enter the security captcha and continue | ![]() |
3. Go to your inbox and open the email link provided by HostedFTP to set a new password | ![]() |
Step | Description/Example |
1. Login to your account and click on the Setup tab
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2. Click on the “change” button beside password to change your password. | ![]() |
3. Enter your current password. Fill in your new password.Click on save. |
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Please note that Managed Users cannot change their passwords and must contact their Account Admin or Operations admin to request password reset/change. You will know if you are a Managed User if you do not have a Setup tab when you login