Resetting or Changing MFA
There are 2 methods to resetting or changing MFA (Multi Factor Authentication) in your Hosted~FTP~ account. It can be changed by an administrator, or a user who is unmanaged (has access to the Setup tab).
Resetting MFA as a non-managed user
Please note that only users who are non-managed (they are able to access their Setup tab) can change their MFA. Otherwise this must be done by an administrator.
- Go to your Setup tab
- Locate and click on the Change 2-step verification button
- In the pop-up window you can scan the QR code in your Google Authenticator or click on Can’t see the barcode? to manually input the MFA code in the application
- Verify the code works by inputting the 6 digit code in the empty field and click on Verify
- Once verified, the MFA will be working again
Resetting MFA for a managed user by the Admin
Admins can login proxy to their users and reset MFA for them. This will require the admin to first turn off manage user settings and then re-enabling it once MFA has been changed.
- Logging in as the admin > go to the Users tab
- Locate the user you want to change MFA for and open their settings
- Scroll down and locate Managed user settings and disable this option and save your settings
- Login proxy to the user’s account by clicking on the Login button beside the Username
- Using the syntax: Adminusername/username you can use your own admin password to login as the user
- Follow previous steps in the Resetting MFA as non-managed user section
- During this step, you can have the user authenticate with their device or send them the code instead
- Log back in as the admin > go to the Users tab
- Re-enable Managed user settings and save