Using Filezilla with FTP/FTPS

Basic FTP and Secure FTPS Connection Details

We support and strongly recommend you connect with secure connections using FTPS (FTP over TLS/SSL) or SFTP (FTP over SSH) as a security best practice.

Field	Values	Notes
Host	ftp.hostedftp.com or yourdomain.hostedftp.com or ftp.yourdomain.com	The Hosted~FTP~ service will connect your FTP client to the nearest location
Username	Your username OR email address
Password	Your password
Ports	21 1200 – 2000	Ports 21, 1200-2000 must be open to connect via FTP/FTPS
Transfer Mode	We support both active and passive mode. We recommend choosing the passive mode (PASV) to minimize issues with firewalls that block FTP connections	If you are unable to connect using passive mode, please note that in addition to port 21 we use ports 1200 to 2000 for data transfers. You may need to update your firewall configuration to allow access to ports 21 and 1200 to 2000 for the TCP/IP protocol. Please see this link for further details on the differences between active and passive mode.
FileZilla Settings (Basic FTP)		Basic FTP only requires: Host, User, and Password
FileZilla Settings (FTPS)		For FTPS, please make sure: Port: 21 is inputted Encryption: Use explicit FTP over TLS if available Transfer Settings Tab: Passive mode should be check-marked Note: if the connection fails, you will also need to allow ports 1200 – 2000 through your firewall. Please see this link for further details on the differences between active and passive mode.