Using Real-time Reports

Hosted~FTP~’s Reports tab is a real-time reporting tool available to Enterprise+ customers. This feature allows admins to generate and export reports, save custom report templates and query users login activity and file transfers at the account level.

The Reports tab is available only for administrators and is located in the menu ribbon next to the Setup tab. Please note that this feature is intended to run smaller on demand reports (e.g. daily, weekly) if your report times out,  please try a smaller query.

Report The type of report to run
Main Filter After selecting the report type, you can filter general events in this drop-down menu

 

(i.e. Selecting all events as the report type, you can select delete as a main filter)

Sub-filter After selecting a main filter, the sub-filter drop-down menu will show even more detailed events

 

(i.e. Having delete as the main filter, you can further specify what kind of delete events you want to find: files, folders, overwrites, policies, syncs)

Users Allows you to filter events related to the specific user(s)
Date Range Select a time in the drop-down menu or find the filtered events in a date range you specify
Advanced Advanced commands to input (contact our support team to assist in advanced commands)
Run Runs the report with the selected filters and
Export Exports the current report into an excel/csv format
Save Saves the current report filters into the Saved section to run again easily. Useful for frequently ran reports.

 

Types of Report Events

Main Report Type Main filter  Sub-filter Description
All Events Shows all events in the account
ADD
ADD_ACCOUNT Shows all created users
DELETE
DELETE_FILE Shows all deleted files
DELETE_FOLDER Shows all deleted folders
OVERWRITE_FILE Shows all deleted files that were overwritten
POLICY_DELETE_FILE Shows all deleted files due to a file retention policy
SYNC_DELETE_FILE Shows all deleted files from a sync function
LOGIN Leaving the sub-filter blank will result in showing all login events
LOGIN_CAPTCHA_FAILURE Shows all login events that failed from captcha
LOGIN_CAPTCHA_SUCCESS Shows all login events that were successful from captcha
LOGIN_FAILURE Shows all logins that failed
LOGIN_LOCK Shows login attempts that were locked
LOGIN_PENDING_MFA Shows login attempts that are pending MFA authentication
LOGIN_RATE Shows users who have hit the login rate per minute
LOGIN_SUCCESS Shows successful logins
LOGIN_RATE Shows users who have hit the login rate per minute
MAIL Shows mail events
QUOTA
QUOTA_ACCOUNT_BANDWIDTH Shows events where the account’s bandwidth limit was reached
QUOTA_ACCOUNT_FILE_COUNT Shows events where the account’s file count limit was reached
QUOTA_ACCOUNT_FOLDER_COUNT Shows events where the account’s folder count limit was reached
QUOTA_ACCOUNT_MAX_FILE_SIZE Shows events where the account’s max file size limit was reached
QUOTA_ACCOUNT_STORAGE Shows events where the account’s storage limit was reached
QUOTA_CONTACT_STORAGE Shows events where contacts reached their given storage quota
QUOTA_GROUP_BANDWIDTH Shows events where groups reached their given bandwidth quota
QUOTA_GROUP_STORAGE Shows events where groups reached their given storage quota
QUOTA_USER_BANDWIDTH Shows events where users reached their given bandwidth quota
QUOTA_USER_STORAGE Shows events where users reached their given storage quota
TRANSFER Shows all transfer events
TRANSFER_FILE Shows all upload/download file events
TRANSFER_MAIL Shows all upload/download mail events
Bandwidth Shows bandwidth usage of users in a specific date range

 

How to save and run a saved report

Saving a report

  1. After selecting your filters and choosing all your criteria for the report, click on the Save button located beside Run and Export.

Running a saved report

  1. Click on the Saved sub-header to go to your saved reports
  2. Add a new saved report first, or click on a previously saved report
  3. In the report’s settings click on the Run button

Getting Started
Signing up for a Free Trial
Basic steps to Setup
Purchasing your account
Choosing the right account type: Enterprise and SMB
Logging into your account
How to login with a Web Browser
How to Login to an FTP client via FTP
How to Login to an FTP Client via SFTP
Logging in by FTP URL with Username and Password
Reset and change your password
Administrator Initial Setup
Account-level options
Force Secure Protocols only (FTPS/HTTPS/SFTP)
Enabling a Password Policy
Enabling CJIS Compliance Policy
Add IP whitelisting
Configuring Web Access
Configuring FTP Access
Implementing Multiple Administrators
Branding
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Branding Contact Logins
Creating a Custom Subdomain (ftp.yourdomain.com)
Web Interface
Home Tab
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Plugin Tab
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Account setup PDF Guides (*.pdf)
Activated Account Limits
Shared Folders
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Creating Folder Structures for Sharing
Detailed Steps to Sharing Files/Folders
Managing Shared Folder Privileges
Add real-time notifications to uploads/downloads
Audit logs and Real-time Reports
Using Real-time Reports
Example Report Filters
More Example Report Filters
Exporting a Report
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Accessing and viewing your audit logs
Steps to sharing the logs folder
Anonymous Access
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Website Plugin
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Difference between users and contacts
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File Retention Policy
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File Retention Policy Examples
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AndFTP
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CyberDuck
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FileZilla
FileZilla -Downloading, Installing and Understanding FileZilla
FileZilla – Connecting with FTP, FTPS, SFTP and uploading and downloading
FileZilla – Importing/Exporting Site Connections, Editing and Logs
FileZilla Tools – Bookmarking, Searching, using Multiple Connections
Our FTP Client Reviews
Desktop FTP Client Summary
Mobile FTP Client Summary
PSFTP Review : Our Rating 7.5/10
NetDrive Review: Our Rating 8.5/10
Filezilla Review: Our Rating 9/10
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ES File Manager Review: Our Rating 5/10
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CyberDuck Review: Our Rating 9/10
Classic FTP Review: Our Rating 8/10
WebDrive Review: Our Rating 9.5/10
Fling FTP Review: Our Rating 9/10
SmartFTP Review: Our Rating 7/10
MultCloud Review: Our Rating 10/10
Troubleshooting
Hosted~FTP~ Quota Messages and Definitions
Error: QUOTA_USER_STORAGE or QUOTA_USER_BANDWIDTH
FTP/FTPeS command line error codes and their meaning
Troubleshooting FTP in the command line and common errors.
No matching host key found
Storage Quota Notification: Remedial action
Troubleshooting FTP in the command line and common errors.
Troubleshooting “Can’t verify publisher”
Troubleshooting Drag and Drop
Drag and Drop Troubleshooting for Mac
Troubleshooting FTP/SFTP client connection problems
Troubleshooting slow upload speeds on Windows
No matching host key found
File not visible to admin
File uploaded successfully but not visible in account
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