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Different user types and feature comparisons

Definition of user types

There are many different user types that can be defined in Hosted~FTP~’s system. See below for all the types of users and their functions:

User Type Description Availability on Accounts
Account Administrator This is the owner of the account who has full authorization with all tabs, as shown below. The account admin is the only user that can manage the payment, upgrade, cancellation, and customize the interface.

Operational Administrator This is a user that has been given additional privileges to manage other users and contacts like the Account Administrator. An Operational Admin can be a Managed User which removes the Setup tab, and the ability to change login credentials.

Enterprise Only
Group Administrator This user has the ability to Add users and Usernames only in their own Group that they have been made into Administrator. The Users list contains only their own users. As a best practice, change the welcome message to notify the user is a group administrator, enabling adding users to their specified group.

Enterprise Only
User A user has their own workspace and mail folder and can define folders and contacts and upload/download files and manage their own settings like login credentials, mail settings, 2-step verification and more.

Managed User (Full Access) A Managed User is created when an Administrator goes to the selected user’s settings and checkmarks “Manage user settings”. When “Full Access” is selected, the user has the permission to upload and download files.

Giving “Full Access” gives the same authorization as a regular User. However, Managed Users do not have a Setup tab to change their login credentials, signature, 2-step verification, mail settings and more.

Managed User (Read-only Access) A Managed User is created when an Administrator goes to the selected user’s settings and checkmarks “Manage user settings”. When “Read-only” is selected, the user has the permission to only download files.

A Managed User (Read-only access), has their own workspace but can only download files/folders and cannot change their settings such as login credentials, 2-step verification, signature, mail settings and more.

Contact A contact does not have a workspace and can only: send, upload and download files when granted the permission to by a user or admin.

Anonymous An Anonymous is a 3rd party that does not need any login credentials to access files. This is a standard FTP anonymous user that is shared: public links, plugins or URLs to be given access to the specific files or to be given upload capability to your FTP.

One example:

Hosted~FTP~ provides anonymous access by sharing an URL with the syntax below. You can download the document inside to find out how you can do it yourself.  Click Here:


Functions Available for User Types

Different User authorizations allow only certain functions to be available. Below is a general functions chart and does not include all features and functions.


Account Admin

Operational Admin Group Admin User Managed User     (Full Access) Managed User (Read-only Access) Contact Anonymous


Customize All Interfaces

Create Users

Only in assigned Group

Create Contacts


Yes, unless  quota restricted Only when given permission

Only in public shared URL


Yes, unless quota restricted Yes, unless quota restricted Only when given permission

Only in public shared URL

Create Folders

Only in shared folders

Share Folders

Change Credentials

Send Files

Only when given permission
Getting Started
Signing up for a Free Trial
Basic steps to Setup
Purchasing your account
Choosing the right account type: Enterprise and SMB
Logging into your account
Logging in with a Web Browser
Logging in with an FTP/FTPS/SFTP Client
Logging in by FTP URL with Username and Password
Reset and change your password
Administrator Initial Setup
Audit logs for logins and file transfers
Enable audit logs for login and file transfers
Accessing and viewing your audit logs
Adding branding to your account
Branding Contact Logins
DNS Configuration for faster transfer speeds
Web Interface
Home Tab
Files Tab
Contacts Tab
Users Tab
Plugin Tab
Setup Tab
Adding a User or Contact
Adding a Contact by Email Address
Add a User by Email Address
Add a User by Username
Using Groups
Administrator Access to User Accounts
Creating A Public Link
Sending and receiving files by secure email link
Creating contact lists for bulk emailing
HostedFTP email notification IP addresses
Account setup PDF Guides (*.pdf)
Shared Folders
Restricted Shared Folders
Configuring for Restricted Shared Folders (FUSN)
Creating Restricted Shared Folders
Creating Folder Structures for Sharing
Detailed Steps to Sharing Files/Folders
Managing Shared Folder Privileges
Add real-time notifications to uploads/downloads
Anonymous Access
Creating A Public Link
Anonymously Sharing Files by URL
Sharing folders and files anonymously
Transferring Files
Uploading Files by Web Browser (Max 2GB)
Uploading Files by FTP Client (Up to Max File Size)
Download your FTP/SFTP server files from any browser
Download files with an FTP client
Website Plugin
Web Plugin Overview and Guide
Plugin Brand Customization
Embed the Plugin into Your Website
Adding Additional Security (CAPTCHA, Password)
Security and Compliance Info
Security Model Overview
Security Model Details
MFA (Multi-Factor Authentication)
Add IP whitelisting
Enabling a Password Policy
Certificate & Host Key Info
SSL Certificate Info
SSL Server Test
FTPS Host Keys
SFTP (RSA/DSA) Host Keys
Configuring PKI Support
Compliance Info
WCAG 2.0
Bundle Features
Group, Enterprise, T2, T5 bundle features
Different user types and function comparisons
Difference between users and contacts
Drag & Drop
Using drag and drop to send multiple files and folders
Drag and drop to upload multiple files and folders
Account Management
Purchasing your account
Payments & Billing
Choosing a payment plan
Renewing an expired account
Changing a Payment Plan
Changing credit card information
Reviewing billing statements
Trial Account Limits
Activated Account Limits
How is Storage Calculated?
Reviewing Account Storage Usage
Switching Account Bundles
Changing the Account Administrator
Cancelling an Account
FTP/FTPS/SFTP Connections
Hosted~FTP~ IP Addresses
Connect with Open FTP
Connect with Secure FTPS/SFTP
Connecting with an FTP Client
Command Line (CLI)
How to connect to your remote site using the command line
Understanding FTP commands in the command line
Connecting through SFTP by Command Line (CMD)
Using PKI keys to connect to Hosted~FTP~ on linux
Importing PuttyGen PKI Keys to Linux
FTP/FTPeS command line error codes and their meaning
Windows Explorer
How to setup an FTP server with Windows Explorer
Setting up Windows Explorer FTP on Windows 8
Connecting from a Mac Computer Terminal
Using Filezilla with FTP/FTPS
Using FileZilla with SFTP
Connecting to WebDrive
Using WebDrive
Installing WinSCP
Backup Scripts with WinSCP
Uploading & Downloading with WinSCP
Uploading & Downloading with AndFTP
Searching, Resume Support & Third-party Sharing with AndFTP
Industry Use cases
Call Center
Real Estate
Best Practices
Use Cases
Exporting EDI files to FTP for download
User Optimization
Create a Managed User
Giving a User Read-only Access
Giving a User Full Access
Default FTP Folder Destination
Set a 0GB Storage Quota
Importing Multiple Users & Shared Folders
Importing user and shared folders
Import templates for users and shared folders
Force Secure FTPS/SFTP Connection on Users
Combine multiple audit logs
Managing FTP Files and Storage in your Account
Moving Files from a User to an Administrator
Video Tutorials
Web Interface
Home Tab
Files Tab
Web Plugin
AndFTP – Connecting, uploading and downloading
AndFTP – Searching, resume support and third-party sharing
WinSCP – Downloading, Installing and Understanding
WinSCP – Connecting with FTP, FTPS, SFTP, uploading and downloading
WinSCP Backup Script
Cyberduck– Connecting with FTP,FTPS, SFTP, Uploading and Downloading
Cyberduck– Quick Look, Transfer Queue and Synchronizing
Cyberduck – Bookmarks, Editing and using Multiple Connections
FileZilla -Downloading, Installing and Understanding FileZilla
FileZilla – Connecting with FTP, FTPS, SFTP and uploading and downloading
FileZilla – Importing/Exporting Site Connections, Editing and Logs
FileZilla Tools – Bookmarking, Searching, using Multiple Connections
Our FTP Client Reviews
Desktop FTP Client Summary
Mobile FTP Client Summary
PSFTP Review : Our Rating 7.5/10
NetDrive Review: Our Rating 8.5/10
FireFTP Review : Our Rating 7/10
Filezilla Review: Our Rating 9/10
AndFTP Review:Our Rating 7.8/10
ES File Manager Review: Our Rating 5/10
FTP Ready Review:Our Rating 5/10
FTP On The Go Review:Our Rating 8/10
CyberDuck Review: Our Rating 9/10
Classic FTP Review: Our Rating 8/10
WebDrive Review: Our Rating 9.5/10
Fling FTP Review: Our Rating 9/10
SmartFTP Review: Our Rating 7/10
MultCloud Review: Our Rating 10/10
FTP/FTPeS command line error codes and their meaning
Troubleshooting FTP in the command line and common errors.
No matching host key found
Storage Quota Notification: Remedial action
Troubleshooting FTP in the command line and common errors.
Troubleshooting "Can't verify publisher"
Troubleshooting Drag and Drop
Drag and Drop Troubleshooting for Mac
Troubleshooting FTP/SFTP client connection problems
Troubleshooting slow upload speeds on Windows
No matching host key found
File not visible to admin
File uploaded successfully but not visible in account
Usernames – Guidelines and Restrictions
Release Notes
New Release Communique
Schedule Maintenance Overview
Contact Sales & Support