1-855-888-4387 (Toll Free) 1-416-532-4387 (Intl)

Home Tab

The home tab is the landing page after logging into your account. You can send and receive files and create a public link (up to 2GB by a web browser). All your sent and received files will show in the home tab. Furthermore, you can manage all your sent and received files by clicking on the event.

Home Tab View

An example of how your events show on your home tab is shown below:

 

Home Tab Description

Feature Description
Search Search the name of a sent or received file to locate a
specific mail event
Mail Event A mail event is a sent or received file shown in your home tab.
Mailbox The mailbox reveals all current events (received
and sent files). Here you can view the name, subject, size, and date of the mail event. Click an event to open options.
Send Transfer files by secure email link and send up to 2GB of files from your desktop, mobile device or remote site. New recipients will automatically be added as a new contact. No login required to download files.

Click here for more about Sending Files
Receive Files Request files by secure email link and receive up to
2GBs of files from the recipient’s desktop, mobile device.

Click here for more about Receiving Files

Manage Your Events

Select an event in your home tab and a pop-up will show you options. It shows the recipients, subject, number of files, size, and date. Also: download, forward, reply, delete, or view more options in the menu.
Home Tab

 

 

 

 

 

Event Option Descriptions

Feature Description
Download Download the files in the selected event to your mobile
device or desktop.
Forward Forward the mail event to other recipients, contacts or
users. Add a subject line or text to forwarded mail event. Forwarded
mail events count as a new event.
Reply All Add more files, other recipients, a subject line, text,
enable a public link and add an expiry date on the reply. Counts as a new event.
Options Create/enable public link or override automatic mailbox
cleanup (If set up by admin).
Delete Delete the mail event from your mailbox. Deleted or expired mail events will no longer be available to recipients and they will receive an error if a previous email or public link is used to access the files.

 

Send Function

Send up to 2GB of files to contacts, users or other recipients by email. Send files from both your remote site and/or local device. Sent files will appear in your Mail Box. Deleted or expired mail events will no longer be available to recipients and they will receive an error if a previous email or public link is used to access the files. More about Sending Files.

Send Function Descriptions

Feature Description
To Select an email from your current list of contacts.
To Field Manually add a new user by specifying a contact or email
address in the blank field.
Subject Add a title to the activation email sent to the
specified email addresses.
Files Select files or entire folders from your remote site to
send to recipients.
Home Tab
Choose File Select files from your local device/site to send to
recipients.
Home Tab
Text Field Add text inside the activation email sent to the
specified email addresses.
Create a Public Link Create a public link to your current list of files.
Allows users to download the files by URL.
Delete after Set an expiration date on the transfer. Once deleted or
expired, recipients will not be able to download the files and will
receive an error if a previous email or public link is used to access
the files.

 

Receive Function

Request up to 2GB of files from contacts, users or other recipients by email. Add a subject line, text or a storage quota to limit the size of the transfer. Received files will appear in your mailbox enabling you to download the files to your mobile device or desktop. More about Receiving files.
Home Tab

 

 

 

 

 

 

 

Receive Function Descriptions

Feature Description
To Select an email from your current list of contacts or
users.
Home Tab
To Field Manually add new user by specifying a contact or email
address in the blank field.
Subject Add a title to the file request sent to the recipient.
Text Field Add additional text inside the file request sent to the
recipient.

Add a Storage Quota

Limit the maximum amount of storage a user can occupy in your HostedFTP account.

 

Getting Started
Signing up for a Free Trial
Basic steps to Setup
Purchasing your account
Choosing the right account type: Enterprise and SMB
Logging into your account
Logging in with a Web Browser
Logging in with an FTP/FTPS/SFTP Client
Logging in by FTP URL with Username and Password
Reset and change your password
Administrator Initial Setup
Audit logs for logins and file transfers
Enable audit logs for login and file transfers
Accessing and viewing your audit logs
Branding
Adding branding to your account
Branding Contact Logins
DNS Configuration for faster transfer speeds
Web Interface
Home Tab
Files Tab
Contacts Tab
Users Tab
Plugin Tab
Setup Tab
Adding a User or Contact
Adding a Contact by Email Address
Add a User by Email Address
Add a User by Username
Using Groups
Administrator Access to User Accounts
Mail
Creating A Public Link
Sending and receiving files by secure email link
Creating contact lists for bulk emailing
HostedFTP email notification IP addresses
Account setup PDF Guides (*.pdf)
Shared Folders
Restricted Shared Folders
Configuring for Restricted Shared Folders (FUSN)
Creating Restricted Shared Folders
Creating Folder Structures for Sharing
Detailed Steps to Sharing Files/Folders
Managing Shared Folder Privileges
Add real-time notifications to uploads/downloads
Anonymous Access
Creating A Public Link
Anonymously Sharing Files by URL
Sharing folders and files anonymously
Transferring Files
Uploading Files by Web Browser (Max 2GB)
Uploading Files by FTP Client (Up to Max File Size)
Download your FTP/SFTP server files from any browser
Download files with an FTP client
Website Plugin
Web Plugin Overview and Guide
Plugin Brand Customization
Embed the Plugin into Your Website
Adding Additional Security (CAPTCHA, Password)
Security and Compliance Info
Security Model Overview
Security Model Details
MFA (Multi-Factor Authentication)
Certificate & Host Key Info
SSL Certificate Info
SSL Server Test
FTPS Host Keys
SFTP (RSA/DSA) Host Keys
Configuring PKI Support
Compliance Info
GDPR
WCAG 2.0
SOC2
CJIS
PCI
HIPAA
Bundle Features
Group, Enterprise, T2, T5 bundle features
Different user types and function comparisons
Difference between users and contacts
Drag & Drop
Using drag and drop to send multiple files and folders
Drag and drop to upload multiple files and folders
Account Management
Purchasing your account
Payments & Billing
Choosing a payment plan
Renewing an expired account
Changing a Payment Plan
Changing credit card information
Reviewing billing statements
Trial Account Limits
Activated Account Limits
How is Storage Calculated?
Reviewing Account Storage Usage
Switching Account Bundles
Changing the Account Administrator
Cancelling an Account
FTP/FTPS/SFTP Connections
Hosted~FTP~ IP Addresses
Connect with Open FTP
Connect with Secure FTPS/SFTP
Connecting with an FTP Client
FTP vs FTPS vs SFTP
Command Line (CLI)
How to connect to your remote site using the command line
Understanding FTP commands in the command line
Connecting through SFTP by Command Line (CMD)
FTP/FTPeS command line error codes and their meaning
Windows Explorer
How to setup an FTP server with Windows Explorer
Setting up Windows Explorer FTP on Windows 8
MAC
Connecting from a Mac Computer Terminal
FileZilla
Using Filezilla with FTP/FTPS
Using FileZilla with SFTP
WebDrive
Connecting to WebDrive
Using WebDrive
WinSCP
Installing WinSCP
Backup Scripts with WinSCP
Uploading & Downloading with WinSCP
AndFTP
Uploading & Downloading with AndFTP
Searching, Resume Support & Third-party Sharing with AndFTP
Industry Use cases
Accounting
Architecture
Call Center
Construction
Education
Engineering
Finance
Healthcare
Insurance
Legal
Real Estate
Manufacturing
Best Practices
User Optimization
Create a Managed User
Giving a User Read-only Access
Giving a User Full Access
Default FTP Folder Destination
Set a 0GB Storage Quota
Importing Multiple Users & Shared Folders
Importing user and shared folders
Import templates for users and shared folders
Force Secure FTPS/SFTP Connection on Users
Combine multiple audit logs
Managing FTP Files and Storage in your Account
Moving Files from a User to an Administrator
Video Tutorials
QuickStart
FUSN
Branding
Web Interface
Home Tab
Files Tab
Web Plugin
AndFTP
AndFTP – Connecting, uploading and downloading
AndFTP – Searching, resume support and third-party sharing
WinSCP
WinSCP – Downloading, Installing and Understanding
WinSCP – Connecting with FTP, FTPS, SFTP, uploading and downloading
WinSCP Backup Script
CyberDuck
Cyberduck– Connecting with FTP,FTPS, SFTP, Uploading and Downloading
Cyberduck– Quick Look, Transfer Queue and Synchronizing
Cyberduck – Bookmarks, Editing and using Multiple Connections
FileZilla
FileZilla -Downloading, Installing and Understanding FileZilla
FileZilla – Connecting with FTP, FTPS, SFTP and uploading and downloading
FileZilla – Importing/Exporting Site Connections, Editing and Logs
FileZilla Tools – Bookmarking, Searching, using Multiple Connections
Our FTP Client Reviews
Desktop FTP Client Summary
Mobile FTP Client Summary
PSFTP Review : Our Rating 7.5/10
NetDrive Review: Our Rating 8.5/10
FireFTP Review : Our Rating 7/10
Filezilla Review: Our Rating 9/10
AndFTP Review:Our Rating 7.8/10
ES File Manager Review: Our Rating 5/10
FTP Ready Review:Our Rating 5/10
FTP On The Go Review:Our Rating 8/10
CyberDuck Review: Our Rating 9/10
Classic FTP Review: Our Rating 8/10
WebDrive Review: Our Rating 9.5/10
Fling FTP Review: Our Rating 9/10
SmartFTP Review: Our Rating 7/10
MultCloud Review: Our Rating 10/10
Troubleshooting
Error: QUOTA_USER_STORAGE or QUOTA_USER_BANDWIDTH
FTP/FTPeS command line error codes and their meaning
Troubleshooting FTP in the command line and common errors.
No matching host key found
Storage Quota Notification: Remedial action
Troubleshooting FTP in the command line and common errors.
Troubleshooting "Can't verify publisher"
Troubleshooting Drag and Drop
Drag and Drop Troubleshooting for Mac
Troubleshooting FTP/SFTP client connection problems
Troubleshooting slow upload speeds on Windows
No matching host key found
File not visible to admin
File uploaded successfully but not visible in account
Usernames – Guidelines and Restrictions
Release Notes
New Release Communique
Schedule Maintenance Overview
Contact Sales & Support
Bitnami