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Getting Started with Hosted~FTP~

After signing up for your trial, the next step is to log in and set up your Hosted~FTP~ site. Check out our startup links below:

Logging in with a browser as the admin to set up the account

Follow the instructions in this link to login to your account with the admin credentials for the account. The web browser is the main interface to manage users, shared folder access settings, customization and account management.

Administrative Setup

As the administrator, you can go to your “Setup” tab and scroll down to your options list to configure settings that best fit your use case(s). Follow the steps here to enable audit logs to track all login and file transfer activity in your account. If your FTP requires a strictly secure connection, you can force all users to connect via FTPS or SFTP by following this guide.

Customization (Branding)

Change the look and feel of your web interface by going to the “Setup” tab > then clicking on “Branding”. View our video tutorial here. You can upload your logo, favicon, change the color interface, change the domain, email signature and more.

Setup your file workspace with restricted shared folders

Organize your file workspace and create folders according to your use case(s) (link). A key best practice is to ensure that the folder(s) are owned by the proper user and shared by that user as well. Use our 4-step process called F.U.S.N. to set-up a restricted shared folder, which is typical for most use cases. View our F.U.S.N. video tutorial here.

What does F.U.S.N. stand for?

Folder/sub-folder structure Set up a shared folder structure to your use case
Users Create a user and manage their settings to restrict access to shared folders
Shared folders Allocate shared privileges for uploading and downloading files from the shared folder by each user. Privileges include read-only, write-only, read/write, and read/write no delete.
Notifications Specify the notifications for the shared folder owner and shared users for upload and/or download file transfer events

Best practices for restricted shared folders

Set a 0GB storage quota to prevent users from uploading outside of a shared folder.  Create a managed user to restrict access to specified folders only.

Uploading files with a browser or FTP client

  • Upload files up to 2GB by a browser. Please note that there is a restriction of 2GB max file size that can be upload with a web browser.
  • Upload files up to your account bundle limit using an FTP client

Downloading files with a browser or FTP client

Features

See all our special features and functions to make sure your business integrates with your FTP.

For more help, request a QuickStart Webinar with one of our consultants. You can also contact us through live chat, phone, or e-mail.

Getting Started
Signing up for a Free Trial
Basic steps to Setup
Purchasing your account
Choosing the right account type: Enterprise and SMB
Logging into your account
Logging in with a Web Browser
Logging in with an FTP/FTPS/SFTP Client
Logging in by FTP URL with Username and Password
Reset and change your password
Administrator Initial Setup
Audit logs for logins and file transfers
Enable audit logs for login and file transfers
Accessing and viewing your audit logs
Branding
Adding branding to your account
Branding Contact Logins
DNS Configuration for faster transfer speeds
Web Interface
Home Tab
Files Tab
Contacts Tab
Users Tab
Plugin Tab
Setup Tab
Adding a User or Contact
Adding a Contact by Email Address
Add a User by Email Address
Add a User by Username
Using Groups
Administrator Access to User Accounts
Mail
Creating A Public Link
Sending and receiving files by secure email link
Creating contact lists for bulk emailing
HostedFTP email notification IP addresses
Account setup PDF Guides (*.pdf)
Shared Folders
Restricted Shared Folders
Configuring for Restricted Shared Folders (FUSN)
Creating Restricted Shared Folders
Creating Folder Structures for Sharing
Detailed Steps to Sharing Files/Folders
Managing Shared Folder Privileges
Add real-time notifications to uploads/downloads
Anonymous Access
Creating A Public Link
Anonymously Sharing Files by URL
Sharing folders and files anonymously
Transferring Files
Uploading Files by Web Browser (Max 2GB)
Uploading Files by FTP Client (Up to Max File Size)
Download your FTP/SFTP server files from any browser
Download files with an FTP client
Website Plugin
Web Plugin Overview and Guide
Plugin Brand Customization
Embed the Plugin into Your Website
Adding Additional Security (CAPTCHA, Password)
Security and Compliance Info
Security Model Overview
Security Model Details
MFA (Multi-Factor Authentication)
Add IP whitelisting
Enabling a Password Policy
Certificate & Host Key Info
SSL Certificate Info
SSL Server Test
FTPS Host Keys
SFTP (RSA/DSA) Host Keys
Configuring PKI Support
Compliance Info
GDPR
WCAG 2.0
SOC2
CJIS
PCI
HIPAA
Bundle Features
Group, Enterprise, T2, T5 bundle features
Different user types and function comparisons
Difference between users and contacts
Drag & Drop
Using drag and drop to send multiple files and folders
Drag and drop to upload multiple files and folders
Account Management
Purchasing your account
Payments & Billing
Choosing a payment plan
Renewing an expired account
Changing a Payment Plan
Changing credit card information
Reviewing billing statements
Trial Account Limits
Activated Account Limits
How is Storage Calculated?
Reviewing Account Storage Usage
Switching Account Bundles
Changing the Account Administrator
Cancelling an Account
FTP/FTPS/SFTP Connections
Hosted~FTP~ IP Addresses
Connect with Open FTP
Connect with Secure FTPS/SFTP
Connecting with an FTP Client
FTP vs FTPS vs SFTP
Command Line (CLI)
How to connect to your remote site using the command line
Understanding FTP commands in the command line
Connecting through SFTP by Command Line (CMD)
Using PKI keys to connect to Hosted~FTP~ on linux
Importing PuttyGen PKI Keys to Linux
FTP/FTPeS command line error codes and their meaning
Windows Explorer
How to setup an FTP server with Windows Explorer
Setting up Windows Explorer FTP on Windows 8
MAC
Connecting from a Mac Computer Terminal
FileZilla
Using Filezilla with FTP/FTPS
Using FileZilla with SFTP
WebDrive
Connecting to WebDrive
Using WebDrive
WinSCP
Installing WinSCP
Backup Scripts with WinSCP
Uploading & Downloading with WinSCP
AndFTP
Uploading & Downloading with AndFTP
Searching, Resume Support & Third-party Sharing with AndFTP
Industry Use cases
Accounting
Architecture
Call Center
Construction
Education
Engineering
Finance
Healthcare
Insurance
Legal
Real Estate
Manufacturing
Best Practices
Use Cases
Exporting EDI files to FTP for download
User Optimization
Create a Managed User
Giving a User Read-only Access
Giving a User Full Access
Default FTP Folder Destination
Set a 0GB Storage Quota
Importing Multiple Users & Shared Folders
Importing user and shared folders
Import templates for users and shared folders
Force Secure FTPS/SFTP Connection on Users
Combine multiple audit logs
Managing FTP Files and Storage in your Account
Moving Files from a User to an Administrator
Video Tutorials
QuickStart
FUSN
Branding
Web Interface
Home Tab
Files Tab
Web Plugin
AndFTP
AndFTP – Connecting, uploading and downloading
AndFTP – Searching, resume support and third-party sharing
WinSCP
WinSCP – Downloading, Installing and Understanding
WinSCP – Connecting with FTP, FTPS, SFTP, uploading and downloading
WinSCP Backup Script
CyberDuck
Cyberduck– Connecting with FTP,FTPS, SFTP, Uploading and Downloading
Cyberduck– Quick Look, Transfer Queue and Synchronizing
Cyberduck – Bookmarks, Editing and using Multiple Connections
FileZilla
FileZilla -Downloading, Installing and Understanding FileZilla
FileZilla – Connecting with FTP, FTPS, SFTP and uploading and downloading
FileZilla – Importing/Exporting Site Connections, Editing and Logs
FileZilla Tools – Bookmarking, Searching, using Multiple Connections
Our FTP Client Reviews
Desktop FTP Client Summary
Mobile FTP Client Summary
PSFTP Review : Our Rating 7.5/10
NetDrive Review: Our Rating 8.5/10
FireFTP Review : Our Rating 7/10
Filezilla Review: Our Rating 9/10
AndFTP Review:Our Rating 7.8/10
ES File Manager Review: Our Rating 5/10
FTP Ready Review:Our Rating 5/10
FTP On The Go Review:Our Rating 8/10
CyberDuck Review: Our Rating 9/10
Classic FTP Review: Our Rating 8/10
WebDrive Review: Our Rating 9.5/10
Fling FTP Review: Our Rating 9/10
SmartFTP Review: Our Rating 7/10
MultCloud Review: Our Rating 10/10
Troubleshooting
Error: QUOTA_USER_STORAGE or QUOTA_USER_BANDWIDTH
FTP/FTPeS command line error codes and their meaning
Troubleshooting FTP in the command line and common errors.
No matching host key found
Storage Quota Notification: Remedial action
Troubleshooting FTP in the command line and common errors.
Troubleshooting "Can't verify publisher"
Troubleshooting Drag and Drop
Drag and Drop Troubleshooting for Mac
Troubleshooting FTP/SFTP client connection problems
Troubleshooting slow upload speeds on Windows
No matching host key found
File not visible to admin
File uploaded successfully but not visible in account
Usernames – Guidelines and Restrictions
Release Notes
New Release Communique
Schedule Maintenance Overview
Contact Sales & Support
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