1-855-888-4387
support@hostedftp.com
Start a Free Trial
All Help Topics
Who We Are
Features
Use Cases
Exchanging EDI Files
Secure File Transfer
Sync to SFTP, Amazon S3 and Other Clouds
Migrate Server to the Cloud
Large File Sizes
International High-speeds
Industries
Accounting
Construction
Finance
Healthcare
Law Enforcement
Manufacturing
Media
Technology
Contact Us
Sign In
Select Page
Home
>
Help
9 Articles
Shared Folders
2 Articles
Restricted Shared Folders
Setting up restricted shared folders (F.U.S.N)
Setting Up Restricted Shared Folders
3 Articles
Anonymous Access
Creating A Public Link
Anonymously Sharing Files and Folders
Anonymous Sharing Use Case
Creating Folder Structures
Detailed steps to sharing files/folders
Managing Shared folder upload/download permissions
Adding email notifications to a shared folder
8 Articles
Transferring Files
5 Articles
Website Plugin
Web Plugin Overview and Guide
File Upload (Web Plugin) Customization
Adding additional security (CAPTCHA, password)
Using the plugin to add file upload to your website
Integrating the Upload Plugin into your Website and Business
Uploading Files with a Web Browser
Uploading files with an FTP client
Download your FTP/SFTP server files from any browser
8 Articles
Manage Users
Setting 0gb storage for a user
Import Users in Bulk – Syntax and Definitions
Giving a User Full Access
Usernames – Guidelines and Restrictions
Administrator Access to User Accounts
MFA by User (Multi-Factor Authentication)
Different user types and feature comparisons
Exporting a User List
30 Articles
Getting Started
4 Articles
Branding
Branding Contact Logins
Branding your account
Adding branding to your account
Creating a Custom Subdomain (ftp.yourdomain.com)
5 Articles
Adding a User or Contact
Adding a contact by email address
Using Groups
Administrator Access to User Accounts
Add a User by Username
Adding a user by email address
5 Articles
Logging In
Logging in with a web browser
Access by Logging in with an FTP/FTPS/SFTP client
Logging in by FTP URL with Username and Password
Logging in your HostedFTP account
Reset and change your password
6 Articles
Web Interface
Plugin Tab
Home Tab
Files Tab
Contacts Tab
Users Tab
Setup Tab
3 Articles
Audit Logs
Steps to sharing the logs folder
Accessing and viewing your audit logs
Enable audit logs for logins and file transfers
Implementing Multiple Administrators
Administrator Initial Setup
Getting Started Guides (*.pdf)
Getting Started with Hosted~FTP~
Purchasing your account
Choosing the right account type: Enterprise and SMB
Signing up for a free trial
19 Articles
Security and Compliance
6 Articles
Certificate & Host Key Info
SFTP (RSA/DSA) Host Keys
FTPS Host Keys
Configuring PKI Support
SSL Server Test
Schedule Maintenance Overview
SSL Certificate Information with HostedFTP
6 Articles
Compliance Info
GDPR Compliance
PCI compliance
SOC2 Compliance
CJIS Compliance
HIPAA Compliance with HostedFTP
Hosted~FTP~ WCAG 2.0 Compliance
Enabling Single Sign-on
Enabling CJIS Compliance Policy
Security model details
Add IP whitelisting
Hosted~FTP~ Security Model Overview
Enabling a Password Policy
MFA by User (Multi-Factor Authentication)
11 Articles
Bundle Features
5 Articles
Drag & Drop
Enabling Drag & Drop on Legacy IE Browsers
Drag and Drop Troubleshooting for Mac
Troubleshooting Drag and Drop
Troubleshooting “Can’t verify publisher”
Hosted FTP Drag and Drop
Using the Reports Tab
Hosted~FTP~ vs. AWS Transfer Family
Group vs. Enterprise Bundle Comparison
Integrating the Upload Plugin into your Website and Business
Difference between a user and a contact
Different user types and feature comparisons
18 Articles
Account Management
6 Articles
Payments & Billing
Choosing the right account type: Enterprise and SMB
Choosing a payment plan
Selecting or Changing a Payment Plan
Changing Credit Card Information
Reviewing billing statements
Renewing an expired account
Introduction to Hosted~FTP~
Signing up for a free trial account
Switching to a different account type
Reviewing account resources and usage
Reviewing account storage usage
Activated Account Limits
Trial Account Limits
Changing the account administrator
Cancelling an Account
Contacting sales and support
How is storage calculated
Adding branding to your account
42 Articles
FTP/FTPS/SFTP Connections
9 Articles
Command Line (CLI)
Troubleshooting FTP in the command line and common errors.
Understanding FTP commands in the command line
No matching host key found
How to login to SFTP with one line on Linux
Using PKI keys to connect to Hosted~FTP~ on linux
Importing PuttyGen PKI Keys to Linux
FTP/FTPeS command line error codes and their meaning
Connecting through SFTP by Command Line (CMD)
How to connect to your remote site using the command line
3 Articles
Windows Explorer
Add Network Location Windows 10/8/7
Troubleshooting slow upload speeds on Windows
Add Network Location Windows XP
5 Articles
MAC
Connecting from a Mac Computer Terminal
Cyberduck Tutorial – Downloading, Installing and Understanding Cyberduck
Cyberduck Tutorial – Connecting with FTP,FTPS, SFTP, Uploading and Downloading
Cyberduck Tutorial – Bookmarks, Editing and using Multiple Connections
Cyberduck Tutorial – Quick Look, Transfer Queue and Synchronizing
2 Articles
Secure Connections (FTPS/SFTP)
Configuring PKI Support
Access by Logging in with an FTP/FTPS/SFTP client
7 Articles
FileZilla
FileZilla Tutorials -Downloading, Installing and Understanding FileZilla
Using Filezilla with FTP/FTPS
FileZilla Tutorials – Connecting with FTP, FTPS, SFTP and uploading and downloading
Using Filezilla with FTP/FTPS
FileZilla Tools – Bookmarking, Searching, using Multiple Connections
FileZilla Tutorial – Importing/Exporting Site Connections, Editing and Logs
Using FileZilla with SFTP
3 Articles
WinSCP
WinSCP Backup Script Tutorial
WinSCP Tutorial – Downloading, Installing and Understanding
WinSCP Tutorials – Connecting with FTP, FTPS, SFTP, uploading and downloading
Executing WINSCP script from a saved site
Executing WINSCP script without a saved site
Transfer new and updated files only
Commands for WinSCP (Advanced)
Keep Folders up to date
2 Articles
Mobile
AndFTP Tutorials – Connecting, uploading and downloading
AndFTP Tutorials – Searching, resume support and third-party sharing
2 Articles
WebDrive
Connecting to WebDrive
Using WebDrive
Connect with Plain FTP
Connecting with secure FTPS/SFTP
FileZilla Tutorials – Connecting with FTP, FTPS, SFTP and uploading and downloading
Connecting with an FTP Client
Hosted~FTP~ IP addresses with FTP/FTPS/SFTP
Access by Logging in with an FTP/FTPS/SFTP client
FTP vs FTPS vs SFTP – What is the difference
Using PKI keys to connect to Hosted~FTP~ on linux
Using WebDrive
8 Articles
Industry Use Cases for FTP and SFTP Solutions
Retail
Media
Analytics
Technology
Energy
Integrating the Upload Plugin into your Website and Business
FTP, SFTP, FTPS solutions for EDI document transfers
Printing
22 Articles
Best Practices
Setting 0gb storage for a user
Moving files from a user to an admin
Import Restricted Shared Folders in Bulk – Syntax and definitions
Detailed Steps and Example Templates for Importing
Import Users in Bulk – Syntax and Definitions
Combining multiple audit logs
Giving a User Full Access
Add Zillow metrics to Listhub with a shared folders
Setting up your FTP workspace Folders and Files
Managing FTP Files and Storage in your Account
Group vs. Enterprise Bundle Comparison
Enterprise and T2 feature comparison
Managing Shared folder upload/download permissions
Adding email notifications to a shared folder
Difference between a user and a contact
Different user types and feature comparisons
Add a User by Username
Exporting EDI files to FTP for download
Add a read-only user to a shared folder
Exporting a User List
23 Articles
Video Tutorials
10 Articles
Web Interface
Combining multiple audit logs
Create a Managed User
Giving a User Read-only Access
Share Folders
Default FTP Folder and 0 GB Storage Quota
Force HTTPS, FTPS, SFTP on Restricted Folders and FTP Clients
Home Tab Tutorial
Files Tab Tutorial
Branding Tutorial
Web Plugin Tutorial
2 Articles
AndFTP Tutorials
AndFTP Tutorials – Connecting, uploading and downloading
AndFTP Tutorials – Searching, resume support and third-party sharing
3 Articles
WinSCP Tutorials
WinSCP Backup Script Tutorial
WinSCP Tutorial – Downloading, Installing and Understanding
WinSCP Tutorials – Connecting with FTP, FTPS, SFTP, uploading and downloading
4 Articles
CyberDuck Tutorials
Cyberduck Tutorial – Downloading, Installing and Understanding Cyberduck
Cyberduck Tutorial – Connecting with FTP,FTPS, SFTP, Uploading and Downloading
Cyberduck Tutorial – Bookmarks, Editing and using Multiple Connections
Cyberduck Tutorial – Quick Look, Transfer Queue and Synchronizing
4 Articles
FileZilla Tutorials
FileZilla Tutorials -Downloading, Installing and Understanding FileZilla
FileZilla Tutorials – Connecting with FTP, FTPS, SFTP and uploading and downloading
FileZilla Tools – Bookmarking, Searching, using Multiple Connections
FileZilla Tutorial – Importing/Exporting Site Connections, Editing and Logs
No posts
17 Articles
Our Reviews
FTP Synchronizer Review
SmartFTP Review: Our Rating 7/10
CyberDuck Review: Our Rating 9/10
Fling FTP Review: Our Rating 9/10
Mobile FTP Client Summary
Desktop FTP Client Summary
MultCloud Review: Our Rating 10/10
Classic FTP Review: Our Rating 8/10
FTP On The Go Review:Our Rating 8/10
FTP Ready Review:Our Rating 5/10
AndFTP Review:Our Rating 7.8/10
ES File Manager Review: Our Rating 5/10
Filezilla Review: Our Rating 9/10
NetDrive Review: Our Rating 8.5/10
WebDrive Review: Our Rating 9.5/10
PSFTP Review : Our Rating 7.5/10
WebDrive Review: Our Rating 9.5/10
11 Articles
Troubleshooting
File not visible to admin
No matching host key found
File uploaded successfully but not visible in account
Error: QUOTA_USER_STORAGE or QUOTA_USER_BANDWIDTH
Activated Account Limits
Troubleshooting FTP/SFTP client connection problems
Usernames – Guidelines and Restrictions
Drag and Drop Troubleshooting for Mac
Troubleshooting Drag and Drop
Troubleshooting “Can’t verify publisher”
Storage Quota Notification: Remedial action
Getting Started
Signing up for a Free Trial
Basic steps to Setup
Purchasing your account
Choosing the right account type: Enterprise and SMB
Logging into your account
Logging in with a Web Browser
Logging in with an FTP/FTPS/SFTP Client
Logging in by FTP URL with Username and Password
Reset and change your password
Administrator Initial Setup
Implementing Multiple Administrators
Branding
Adding branding to your account
Branding Contact Logins
Creating a Custom Subdomain (ftp.yourdomain.com)
Web Interface
Home Tab
Files Tab
Contacts Tab
Users Tab
Plugin Tab
Setup Tab
Adding a User or Contact
Adding a Contact by Email Address
Add a User by Email Address
Add a User by Username
Using Groups
Administrator Access to User Accounts
Account setup PDF Guides (*.pdf)
Shared Folders
Configuring for Restricted Shared Folders (FUSN)
Creating Folder Structures for Sharing
Detailed Steps to Sharing Files/Folders
Managing Shared Folder Privileges
Add real-time notifications to uploads/downloads
Audit logs for logins and file transfers
Using the Reports Tab
Enable audit logs for login and file transfers
Accessing and viewing your audit logs
Steps to sharing the logs folder
Anonymous Access
Creating A Public Link
Anonymous Sharing Use Case
Anonymously Sharing Files and Folders
Transferring Files
Uploading Files by Web Browser
Uploading Files by FTP Client
Download your FTP/SFTP server files from any browser
Download files with an FTP client
Drag & Drop
Hosted FTP Drag and Drop
Enabling Drag & Drop on Legacy IE Browsers
Website Plugin
Web Plugin Overview and Guide
Plugin Brand Customization
Embed the Plugin into Your Website
Adding Additional Security (CAPTCHA, Password)
Security and Compliance Info
Security Model Overview
Security Model Details
MFA by User (Multi-Factor Authentication)
MFA by Administrator (Multi-Factor Authentication)
Add IP whitelisting
Enabling a Password Policy
Enabling CJIS Compliance Policy
Enabling Single Sign-on
Certificate & Host Key Info
SSL Certificate Info
SSL Server Test
FTPS Host Keys
SFTP (RSA/DSA) Host Keys
Configuring PKI Support
Compliance Info
GDPR
WCAG 2.0
SOC2
CJIS
HIPAA
Bundle Features
Hosted~FTP~ vs. AWS Transfer Family
Group vs. Enterprise bundle features
Enterprise T1 vs. T2 Bundle Comparison
Different user types and function comparisons
Difference between users and contacts
Integrating the Upload Plugin into your Website and Business
Account Management
Purchasing your account
Payments & Billing
Choosing a payment plan
Renewing an expired account
Changing a Payment Plan
Changing Credit Card Information
Reviewing billing statements
Trial Account Limits
Activated Account Limits
How is Storage Calculated?
Reviewing account resources and usage
Switching Account Bundles
Changing the Account Administrator
Cancelling an Account
FTP/FTPS/SFTP Connections
Hosted~FTP~ IP Addresses
SFTP (RSA/DSA) Host Keys
Connect with Plain FTP
Connect with Secure FTPS/SFTP
Connecting with an FTP Client
FTP vs FTPS vs SFTP
Command Line (CLI)
How to connect to your remote site using the command line
How to login to SFTP with one line on Linux
Understanding FTP commands in the command line
Connecting through SFTP by Command Line (CMD)
Using PKI keys to connect to Hosted~FTP~ on linux
Importing PuttyGen PKI Keys to Linux
FTP/FTPeS command line error codes and their meaning
Windows Network Locations
Add Network Location Windows XP
Add Network Location Windows 10/8/7
MAC
Connecting from a Mac Computer Terminal
FileZilla
Using Filezilla with FTP/FTPS
Using FileZilla with SFTP
WebDrive
Connecting to WebDrive
Using WebDrive
WinSCP
Installing WinSCP
Uploading & Downloading with WinSCP
WinSCP Scripting
Executing WINSCP script from a saved site
Executing WINSCP script without a saved site
Transfer new and updated files only
Backup Scripts with WinSCP
Keep Folders up to date
AndFTP
Uploading & Downloading with AndFTP
Searching, Resume Support & Third-party Sharing with AndFTP
FTP, SFTP Use Cases in Industries
EDI document transfers
Integrating the Upload Plugin into your Website and Business
Accounting
Technology
Energy
Healthcare
Printing
Media
Analytics
Retail
Architecture
Finance
Legal
Construction
Education
Engineering
Insurance
Manufacturing
Real Estate
Call Center
Best Practices
Use Cases
Exporting EDI files to FTP for download
User Optimization
Create a Managed User
Giving a User Read-only Access
Giving a User Full Access
Default FTP Folder Destination
Set a 0GB Storage Quota
Importing Multiple Users & Shared Folders
Importing Users in Bulk – Syntax and Definitions
Importing Restricted Shared Folders in Bulk – Syntax and Definitions
Detailed Steps and Example Templates for Importing
Exporting a User List
Force Secure FTPS/SFTP Connection on Users
Combine multiple audit logs
Managing FTP Files and Storage in your Account
Moving Files from a User to an Administrator
Video Tutorials
QuickStart
FUSN
Branding
Web Interface
Home Tab
Files Tab
Web Plugin
AndFTP
AndFTP – Connecting, uploading and downloading
AndFTP – Searching, resume support and third-party sharing
WinSCP
WinSCP – Downloading, Installing and Understanding
WinSCP – Connecting with FTP, FTPS, SFTP, uploading and downloading
WinSCP Backup Script
CyberDuck
Cyberduck– Connecting with FTP,FTPS, SFTP, Uploading and Downloading
Cyberduck– Quick Look, Transfer Queue and Synchronizing
Cyberduck – Bookmarks, Editing and using Multiple Connections
FileZilla
FileZilla -Downloading, Installing and Understanding FileZilla
FileZilla – Connecting with FTP, FTPS, SFTP and uploading and downloading
FileZilla – Importing/Exporting Site Connections, Editing and Logs
FileZilla Tools – Bookmarking, Searching, using Multiple Connections
Our FTP Client Reviews
Desktop FTP Client Summary
Mobile FTP Client Summary
PSFTP Review : Our Rating 7.5/10
NetDrive Review: Our Rating 8.5/10
Filezilla Review: Our Rating 9/10
AndFTP Review:Our Rating 7.8/10
ES File Manager Review: Our Rating 5/10
FTP Ready Review:Our Rating 5/10
FTP On The Go Review:Our Rating 8/10
CyberDuck Review: Our Rating 9/10
Classic FTP Review: Our Rating 8/10
WebDrive Review: Our Rating 9.5/10
Fling FTP Review: Our Rating 9/10
SmartFTP Review: Our Rating 7/10
MultCloud Review: Our Rating 10/10
Troubleshooting
Error: QUOTA_USER_STORAGE or QUOTA_USER_BANDWIDTH
FTP/FTPeS command line error codes and their meaning
Troubleshooting FTP in the command line and common errors.
No matching host key found
Storage Quota Notification: Remedial action
Troubleshooting FTP in the command line and common errors.
Troubleshooting “Can’t verify publisher”
Troubleshooting Drag and Drop
Drag and Drop Troubleshooting for Mac
Troubleshooting FTP/SFTP client connection problems
Troubleshooting slow upload speeds on Windows
No matching host key found
File not visible to admin
File uploaded successfully but not visible in account
Usernames – Guidelines and Restrictions
Download Center
Contact Sales & Support
Joining GoToMeeting by Browser
Joining GoToMeeting by Client