24/7 SFTP Support & Onboarding Help
Expert Support for SFTP Operations
Always-On Support for Business-Critical Transfers
HostedFTP provides real-time support 24×7—covering everything from onboarding and automation setup to file transfer troubleshooting and compliance assistance, ensuring zero downtime for mission-critical operations.
Features
- 24/7 Live SFTP Expert Support
- Help with Setup, Migration & Automation
- Fast Resolution for File Transfer Issues
Our Features
Free 21-Day Trial
Test all HostedFTP features with a 21-day free trial—perfect for proof-of-concept deployment and user testing.
9–5 Standard Support (Chat & Email)
Get business-hour support for onboarding, setup, and troubleshooting—ideal for admins launching HostedFTP.
24×7 Premium Support
Around-the-clock SFTP support with scripting help, migration guidance, and onboarding assistance for admins and users.
Phone & Email Technical Support
Speak directly with HostedFTP experts by phone or email for setup help, technical troubleshooting, or product guidance.
Initial Setup & Best Practices Review
Schedule a session with a HostedFTP specialist to configure your infrastructure and optimize your deployment strategy.
Migration Assistance
Get expert support for migrating data, folder structures, users, and permissions from on-premise to the cloud.
24×7 Dedicated Support Line
Get priority ticket handling and direct hotline access to second-level support for mission-critical use cases.
Support Model Popular Questions
What type of customer support does HostedFTP provide?
HostedFTP offers 24/7 expert technical support, including onboarding assistance, live help, and issue resolution for all customers.
Is HostedFTP support available around the clock?
Yes. HostedFTP provides 24x7 support to ensure business-critical file transfer operations are always covered, regardless of time zone.
How can I contact HostedFTP support?
You can reach HostedFTP support via email, ticketing system, or live chat, depending on your support plan level.
Does HostedFTP offer onboarding and training?
Yes. HostedFTP offers onboarding assistance and personalized support during implementation to ensure a smooth setup experience.
What is included in HostedFTP’s mission-critical support?
Mission-critical support includes rapid response times, proactive system monitoring, and escalation handling to minimize downtime.
Can I get help with custom configurations?
Yes. HostedFTP’s support team assists with advanced configurations including automated workflows, firewall rules, and folder permission setups.
Is there a knowledge base or help center available?
Yes. HostedFTP maintains a comprehensive Help Center with detailed guides, FAQs, and step-by-step documentation at help.hostedftp.com.
Does HostedFTP offer support for compliance-related questions?
Yes. HostedFTP’s team can assist with compliance-related inquiries and help configure your account to align with industry standards like HIPAA and GDPR.
What makes HostedFTP support different from competitors?
HostedFTP provides direct access to technical experts, no chatbots, and personalized support focused specifically on SFTP environments.
Contact us!
Have questions about SFTP hosting, compliance, or custom setup? Contact our team to learn how HostedFTP can support your secure file transfer needs with 24/7 assistance.
Schedule a Demo
Book a personalized walkthrough of HostedFTP’s SFTP platform to see how secure file transfers, automation, and user management work for your team.
Free 21 Day Trial
Test HostedFTP risk-free for 21 days. Explore secure SFTP transfers, user access controls, custom branding, and cloud automation features.
See Plans & Pricing
Compare HostedFTP plans for teams, enterprises, and compliance-driven industries. Discover flexible pricing for single-tenant or multi-tenant hosting.