Active account limits are as follows. To increase your account limits please contact us!
For trial account limits click Here. Note that automated system activity requires minimum Enterprise T1 account bundle.
Please note that signed BAA’s (HIPAA) start at the ET2 plan. Signed DPA’s (GDPR) start at the ET5 plan.
Account limits for each bundle #
| Limit | Group** | Enterprise T1 | T2/T5/T10 |
| Storage in the bundle (can have monthly overage charges) | 50GB | 200GB | 2/5/10TB |
| Maximum transfer bandwidth monthly (upload/download) | 200GB | 1TB | 2TB |
| Maximum transfers (uploads/downloads) monthly | 10k | 100k | 250k/500k/1m |
| Maximum monthly logins per account | 10k | 100k | 250k/500k/1m |
| Maximum users per account (default) | 10 | 50 | 100/250/500 |
| Maximum contacts per account | 50 | 250 | 500/1250/2500 |
| Maximum user login rate per minute | 16 | 32 | 64 |
| Maximum files per account | 64k | 256k | 1M |
| Maximum single file size | 16GB | 64GB | 100GB |
| Maximum concurrent login requests per user | 8 | 16 | 32 |
| Maximum folders per account | 32k | 64k | 128k |
| Maximum file/folder listings per day | 25k | 50k | 100k/200k |
| Maximum contact login rate per minute | 8 | 8 | 8 |
| Maximum concurrent uploads per account (web) | 16 | 64 | 128 |
| Maximum concurrent uploads per account (server) | 16 | 64 | 128 |
| Maximum concurrent downloads per account (web) | 64 | 256 | 512 |
| Maximum concurrent downloads per account (server) | 64 | 256 | 512 |
| Maximum shared paths | 2048 | 4096 | 8192 |
| Maximum files that can be viewed | 2048 | 4096 | 8192 |
| Scripting review support | No | Yes | Yes |
| Advanced scripting support | No | No | Yes |
| Enterprise FTP automated processes/scripts | No | Yes | Yes |
Note: If you require higher limits than our multi-tenant Enterprise account bundles, request a QuickStart Webinar with one of our senior consultants. You can also contact us through live chat, phone, or e-mail. available 24/7.
**Note:The Group plan is sunset and no longer available for new subscriptions as of September 1st, 2024. Group limits are shown for legacy customers still within their current annual payment period.
