SFTP Login Info #
Please note you need to specify a “Default remote directory” for all SFTP client and system setup. The credential below shows a default remote directory of “/Upload”.
SFTP Timeouts #
1) SFTP authentication timeout – 2 minutes – the amount of time to wait for a user to enter the password before the connection is terminated
2) SFTP idle timeout – 10 minutes – the amount of time an SFTP connection can be idle before it becomes a candidate for termination
Credentials To Distribute For SFTP #
| Credentials | Description/Example |
| Hostname | Your domain name used to access your account. i.e yourdomain.hostedftp.com or ftp.yourdomain.com Click here to learn more.By default, you can always use ftp.hostedftp.com |
| Username | The user’s username. i.e admin or admin@hostedftp.com. The username can be viewed or configured in the “Users Tab”. If an email is linked to the user, the user’s email address can be used alternatively. |
| Password | The user’s password. |
| Default Remote Directory | The folder the user automatically will start in upon connection. I.e /upload |
Note: You may need to say yes to trusting the certificate before you can connect.
Other Resources #
Click Here for our FileZilla, Cyberduck, WinSCP Video Tutorials
Click Here for our Mobile FTP Client tutorial
