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Getting Started

Creating a Shortcut on Your Desktop to Hosted~FTP~
HostedFTP Email Notification IP Addresses

Admin Setup

Administrator Initial Setup
Setting Up Restricted Shared Folders (F.U.S.N)
Implementing Multiple Administrators
Add a User by Username
Adding a User by Email Address
Creating Folder Structures
Setting up Folder Sharing and Access
Detailed Steps to Sharing Folders
Setting Up Restricted Shared Folders
Managing Shared folder upload/download permissions
Adding email notifications to a shared folder

Logging In

Logging in your HostedFTP account
Logging in with a Web Browser
Logging in by FTP URL with Username and Password
Reset and Change your Password
How to Update an Expired Password
Administrator Access to User Accounts

Transferring Files

Uploading Files with a Web Browser
Download your FTP/SFTP Files from any Browser
Uploading Files with an FTP Client

Importing Users & Shares

Import Users in Bulk – Syntax and Definitions
Import Restricted Shared Folders in Bulk – Syntax and Definitions

Home Tab

Home Tab
Home Tab Tutorial
Creating A Public Link
Using Send to Securely Send Files through a Link
Managing Events from Send and Receive function

Users Tab

Users Tab

Plugin Tab

Integrating the Upload Plugin into your Website and Business
Plugin Tab
Web Plugin Tutorial
Web Plugin Overview and Guide
Using the Plugin to Add File Upload to Your Website
File Upload (Web Plugin) Customization
Adding Additional Security to Your Upload Tool Plugin

Setup Tab

Setup Tab
Branding Tutorial
Branding Contact Logins
Adding branding to your account

Files Tab

Files Tab
Files Tab Tutorial
Setting Up Restricted Shared Folders
Creating A Public Link

Contacts Tab

Contacts Tab

Account & Billing

Activated Account Limits
Choosing a Payment Plan
Reviewing Account Resources and Usage
Reviewing Account Storage Usage
Changing the Account Administrator
Changing Credit Card Information
Cancelling an Account
Renewing an Expired Account

Setting Up FTP Clients

Connecting with an FTP Client

User Optimization

Different User Types in HostedFTP
Difference Between a User and a Contact
Creating a Managed User
Giving a User Full Access
Giving a User Read-only Access
Setting 0gb storage for a user
Force Secure Protocols on Users
Steps to Sharing the Logs Folder
How to Delete your Users
Deleting a User and Keeping Their Files
Exporting a User List

WebDrive

Connecting to WebDrive
Using WebDrive

Filezilla

Using Filezilla with FTP/FTPS
Using FileZilla with SFTP
FileZilla Tutorial – Connecting with FTP, FTPS, SFTP and uploading and downloading
FileZilla Tutorial – Importing/Exporting Site Connections, Editing and Logs
FileZilla Tutorial – Bookmarking, Searching, using Multiple Connections

WinSCP

WinSCP Tutorial – Connecting with FTP, FTPS, SFTP, Uploading and Downloading
WinSCP Tutorial – Downloading, Installing and Understanding

Cyberduck

Cyberduck Tutorial – Downloading, Installing and Understanding Cyberduck
Cyberduck Tutorial – Connecting with FTP,FTPS, SFTP, Uploading and Downloading
Cyberduck Tutorial – Bookmarks, Editing and using Multiple Connections
Cyberduck Tutorial – Quick Look, Transfer Queue and Synchronizing

AndFTP

AndFTP Tutorial – Connecting, uploading and downloading
AndFTP Tutorial – Searching, resume support and third-party sharing

Real-time Reports

Using the Reports Tab
Exporting a Report
Example Report Filters
More Example Report Filters
Generating a User Report

Audit Logs

Enable Daily Audit logs for Logins, File Transfers, and Deletes
Accessing and Viewing your Audit Logs
Combining Multiple Audit Logs

Anonymous Access

Anonymously Sharing Files and Folders
Disabling Anonymous Access to Folders

Send Function

How to Send Files Securely
Creating A Public Link
Using the Send function from your Files tab
Using Send to Securely Send Files through a Link
Managing Events from Send and Receive function

Upload Plugin Tool

Web Plugin Overview and Guide
Web Plugin Tutorial
File Upload (Web Plugin) Customization
Using the Plugin to Add File Upload to Your Website
Adding Additional Security to Your Upload Tool Plugin
Integrating the Upload Plugin into your Website and Business

Sync Feature

Configuring a Sync to S3 Gateway
Configuring a Sync to SFTP Gateway
Regular Expressions with Sync Feature
Setting up Sync for Backup
Setting up Sync to Dropbox

File Retention

Configuring a File Retention Policy
File Retention Policy Examples

Security Features & Compliance

Hosted~FTP~ Security Model Overview
Multi-Tenant SFTP/HTTPS Protocols and Ciphers
SSL Server Test

Setting Up Policies

Enabling a Password Policy
Enabling CJIS Compliance Policy
Configuring a File Retention Policy
File Retention Policy Examples

Other Security Features

Account-level Options
Configuring Web Access
Configuring FTP/SFTP Access
Add IP Whitelisting
Force Secure Protocols on Users

Security & Breach Assessment

Hosted~FTP~ Firewall Implementation as Part of the Infrastructure
Hosted~FTP~ Response to Breaches
Security Model Details

Compliance info

SFTP PCI DSS protocols and Ciphers
HIPAA Compliance with HostedFTP
CJIS Compliance
GDPR Compliance
SOC2 Compliance
Hosted~FTP~ WCAG 2.0 Compliance
Hosted~FTP~ Monthly SLA Report

MFA

MFA Initial Setup for a Standard User by Admin
MFA by User (Multi-Factor Authentication)
MFA Reset on a Standard User
MFA Reset on Managed User

SSO & AD

What is Single Sign-On?
Configuring Single Sign-On (SSO) for your account
Enabling Single Sign-On (SSO) for User Logins
Configuring AzureAD with OpenID
Configuring AzureAD with SAML 2.0
Configuring Okta with OpenID
Configuring Okta with SAML 2.0
Configuring Google SSO with OpenID

FTP/SFTP Connections

Hosted~FTP~ IP Addresses with FTP/FTPS/SFTP
Trusting the Hosted~FTP~ SSL Certificate

SFTP

How to Login to an FTP Client via SFTP
How to Login to SFTP with One Line on Linux
Connecting through SFTP by Command Line (CMD)
Remote Directory with SFTP
Configuring SSH Keys for SFTP
Creating SSH (PKI) pairs for SFTP with PuTTYgen
Importing PuttyGen PKI Keys to Linux
Using SSH Keys to Connect to Hosted~FTP~ on Linux
Using FileZilla with SFTP
Connecting with secure FTPS/SFTP
SFTP (RSA/DSA) Host Keys

Scripting

Understanding FTP Commands in the Command Line
How to Connect to Your Remote Site Using Command Line
Connecting from a Mac Computer Terminal
Executing a WinSCP Script from a Saved Site
Executing a WinSCP Script without a Saved Site
Commands for WinSCP (Advanced)
Transfer New and Updated Files Only
How to Keep Folders Up to Date with WinSCP
WinSCP Backup Script Tutorial

FTP

Connect with Plain FTP
Using Filezilla with FTP/FTPS
Logging in with an FTP Client via FTP
Add Network Location Windows 10/8/7
FTPS Host Keys

Industry Use Cases for FTP and SFTP Solutions

FTP, SFTP, FTPS solutions for EDI document transfers
Exporting EDI files to FTP for download
Setting up Five9 using SFTP
Setting up Five9 with FTP
Manufacturing
Real Estate
Insurance
Printing
Media
Analytics
Education
Construction
Call Center
Architecture
Technology
Retail
Energy
Engineering
Accounting
Legal
Finance
Healthcare

Troubleshooting

Hosted~FTP~ Quota Messages and Definitions

Web Browser Issues

FTP Support Deprecated by Browsers
Error: QUOTA_USER_STORAGE or QUOTA_USER_BANDWIDTH
File not visible to admin
File uploaded successfully but not visible in account
Storage Quota Notification: Remedial action
Troubleshooting Drag and Drop
Drag and Drop Troubleshooting for Mac
Image Thumbnail Creation in Hosted~FTP~

Script & Automation Issues

Linux Key Mismatch Error
FTP/FTPeS command line error codes and their meaning
No matching host key found
Troubleshooting FTP in the command line and common errors.
Troubleshooting “Can’t verify publisher”
Troubleshooting FTP/SFTP client connection problems
Troubleshooting: Failing to connect to Hosted~FTP~ via AWS Lambda

Plans & Pricing

Enterprise T1 Plan Features
Enterprise T1 vs. T2 Bundle Comparison
Enterprise T2 Plan Features

View Categories

Home
Docs
Troubleshooting
Web Browser Issues
Image Thumbnail Creation in Hosted~FTP~

Image Thumbnail Creation in Hosted~FTP~

Images uploaded in Hosted~FTP~ can automatically have a previewed thumbnail for the image in the web browser, if the image meets criteria.

width=

Criteria #

Images need to be smaller than 3MB in order to have a thumbnail be generated.

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Updated on June 13, 2025

Drag and Drop Troubleshooting for Mac

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