FTP/FTPS Login Info #
Please note the following Hosted~FTP~ account credentials for logging in with an FTP client i.e. FileZilla, Cyberduck, etc using the FTP/FTPS protocol. Please distribute the following information with your own values to your clients for hostname, username and password. Please note that the setup for a User should include a “Default FTP folder” specified on the users tab. This ensures that when the user logs in they will be placed in their own restricted shared folder if required.
*Please note that FTP idle timeout is 2 minutes
Credentials To Distribute For FTP/FTPS #
| Credentials | Description/Example |
| Hostname | Your domain name used to access your account. i.e yourdomain.hostedftp.com or ftp.yourdomain.com Click here to learn more. By default, you can always use ftp.hostedftp.com |
| Username | The user’s username. I.e admin or admin@hostedftp.com. The username can be viewed or configured in the “Users Tab”. If an email is linked to the user, the user’s email address can be used alternatively. |
| Password | The user’s password. |
Note: You may need to say yes to trusting the certificate before you can connect.
Other Resources #
Click Here for our FileZilla, Cyberduck, WinSCP Video Tutorials
Click Here for our Mobile FTP Client tutorial
