Only users with emails and are not managed users have the capability to reset their password. Please see below the steps on how to reset a password as the user, or as an admin.
Managed Users #
Please note that Managed Users cannot change their passwords and must contact their Account Admin or Operations admin to request password reset/change. You will know if you are a Managed User if you do not have a Setup tab when you login.
Password Reset with an Email #
Please note: All user passwords are salted, hashed, and encrypted before being stored in the FTP application database.
| Step | Description/Example |
| 1. Go to Hosted~FTP~ and select the login option and click “Forgot your password?”. |  |
| 2. Fill in your email address and enter the security captcha and continue |  |
| 3. Go to your inbox and open the email link provided by HostedFTP to set a new password |  |
Change Password in your Setup tab #
You can also change your password from the Setup tab. To do this:
| Step | Description/Example |
| 1. Login to your account and click on the Setup tab |  |
| 2. Click on the “change” button beside password to change your password. |  |
| 3. Enter your current password. Fill in your new password.Click on save. |
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