Hosted~FTP~ utilizes users and contacts differently for effective infrastructure management. There are two different tabs to manage them separately. Both users and contacts have unique usernames and passwords for secure access.
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What is a Contact? #
A contact is an email based system entity used for temporary file transfers via mail or folder sharing, they are not tied to an account or subject to account policies (e.g. SSO, IP whitelisting, password policies, etc.). Contacts’ settings and passwords are managed solely by the contact and they appear only in an inviting user’s Contacts tab. Login activity is not logged, but resource usage (mail events, shared folder transfers) is captured.
Recommended Setup #
We recommend primarily creating users for increased visibility and admin management capabilities. Contacts are recommended for temporary file transfers and mail events.
Contact vs. User Permissions #
Contact Permissions #
- Can receive mail from any user
- Cannot create folders or upload into their infrastructure
- Must be given permission to send mail to a specific recipient
- Must be given permission from a shared folder to upload/download
- Logins do not appear in logs or reports
- Cannot create folders or upload into their workspace
- Cannot use SSO
- Cannot use IP whitelisting
- Not subject to password policies
- Manages and sets their own passwords
- Belong to the system but only visible to the user that invited them
User Permissions #
- Send files or mail to any recipient
- Create folders that can be shared with others
- Can have their own folder infrastructure to upload and download
- Can be managed by Administrator for limited permissions
- E.G. – Limit storage & bandwidth, change password, force only FTPS/SFTP connection
- Can be enforced by your security policies: SSO, AD, IP whitelisting, audit logs, password policies, etc.
- Can have their activity tracked in logs and reports
- Be turned into an Administrator
Managing Contacts #
Contacts are managed from the Contacts page:
1. To manually create a new contact click “Add a new contact” from the menu
2. To edit an existing contact, click the contact you want to edit, update as needed, and then click “Save”
3. To delete an existing contact, click the contact you want to delete and then click “Delete this contact” from the menu
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Click Here for information on the Users Tab
Click Here for information on the Contacts Tab
