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Configuring FTP/SFTP Access

Hosted~FTP~ Enterprise T2+ accounts have the feature to configure if users can authenticate using FTP/FTPS/SFTP (non-web) protocols. This can be configured on an account, group, or individual user level. To configure on a group or individual level, the account admin must have override enabled.

Note: Please note that disabling Non-web logins to None will also disable all FTP/SFTP access including SSH key pair authentication.

Steps to Enable on an Account Level

  1. After logging in as the account administrator, proceed to your Setup tab
  2. Scroll down to the Account-level options header and locate Non-web (ftp/ftps/sftp) logins for all users
  3. Click on Customize and in the drop-down menu, select if you want your users to use:
    • None: Allows no users to connect using FTP/FTPS/SFTP protocols
    • Password: Users must authenticate using a username/password or SSH key pair
  4. You can select Allow overrides in group/user setup if you want to configure FTP access for a group of users or individual users
  5. Save your changes

Steps to Enable on a Group Level

  1. Follow steps in account level section to enable Allow overrides in group/user setup
  2. As an admin, go to your Users tab and click on Groups
  3. Opening the group of your choice, scroll down and locate Non-web (ftp/ftps/sftp) logins for all users in group
  4. Click on Customize and in the drop-down menu, select if you want your users to use:
    • None: Allows no users to connect using FTP/FTPS/SFTP protocols
    • Password: Users must authenticate using a username/password or SSH key pair
  5. You can select Allow overrides in user setup if you want to configure FTP access for individual users
  6. Save your changes

Steps to Enable on User Level

  1. Follow steps in account level section to enable Allow overrides in group/user setup
  2. As an admin, go to your Users tab and open the settings for the user you want to configure
  3. Scroll down and locate Non-web (ftp/ftps/sftp) logins for this user
  4. Click on Customize and in the drop-down menu, select if you want your user to use:
    • None: User cannot connect using FTP/FTPS/SFTP protocols
    • Password: User must authenticate using a username/password or SSH key pair
  5. Save your changes
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