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Connecting with an FTP Client

Connect and access your files and folders using any standard FTP client software (FileZillaWinSCPWebDrive, etc).  You can also run FTP scripts.

As a security best practice we recommend using an encrypted protocol to connect, we offer both FTPS (Explicit FTP over TLS/SSL) and SFTP (FTP over SSH)

Basic FTP Connection Details

For IP addresses click Here.

Field Values Notes
Host ftp.hostedftp.com or
yourdomain.hostedftp.com or
ftp.yourdomain.com
The Hosted~FTP~ service will connect your FTP client to the nearest location.
Username Your username OR email address
Password Your password  
Ports 21
1200-2000
Default
Transfer Mode We support both active and passive mode. We recommend choosing the passive mode (PASV) to minimize issues with firewalls that block FTP connections If you are unable to connect using passive mode, please note that in addition to port 21 we use ports 1200 to 2000 for data transfers.  You may need to update your firewall configuration to allow access to ports 21 and 1200 to 2000 for the TCP/IP protocol. Please see this link for further details on the differences between active and passive mode.
FileZilla settings FileZilla Example settings using FileZilla FTP client in basic FTP

 

Encrypted SFTP or FTPS Connection Details

For IP addresses please see this link

Field Values Notes
FTPS Host ftp.hostedftp.com or
yourdomain.hostedftp.com or
ftp.yourdomain.com
The Hosted~FTP~ service will connect your FTP client to the nearest location.
Username Your username OR email address
Password Your password  
Port (FTPS)

21

1200-2000

FTP/FTPS only
FTPS
FileZilla settings
Connecting using FileZilla Example settings using FileZilla FTP client secure transfer using FTPS.
Note: we only support Explicit FTP over TLS (FTPES)
We do not support Implicit FTP over TLS
SSL Certification authentication from FTP Clients Some FTP clients will request that the server’s certificate must be validated for the initial Login interaction. Hosted~FTP~ certificate details as granted by the certificate DigiCert authority for the TLS1.2 protocol with RSA public key algorthim with 2048 bits.
Ports (SFTP) 22
SFTP Host ftp.hostedftp.com or
yourdomain.hostedftp.com or
ftp.yourdomain.com
The Hosted~FTP~ service will connect your FTP client to the nearest location.
SFTP
FileZilla settings
Example settings using FileZilla FTP client secure transfer using SFTP
Note:
Protocol: SSH File Transfer
PKI Support: click here for details on setting up FileZilla for PKI login
SSL “Unknown Host Key” message FTPS SFTP FTP The first time you connect to the Hosted~FTP~ site with a username/password with SFTP the “Unknown Host Key” message may appear. This is a normal part of the SSL setup for FileZilla and other SFTP clients/scripts

Hosted~FTP~ is the owner of the host server us1.hostedftp.com:22 and can be trusted. Please select the checkbox “Always trust this host, add this key to the cache” and the FTP client will then authenticate this SSL key for future connections.

 Trust on first use (TOFU) The TOFU (Trust on first use) security model is employed by SSH. See Here Refer to these:
FileZilla client: links
WinSCP client: error message
WinSCP: verification in scripting link

 

Server Host Key Fingerprints

RSA hostkey: bc9d86202d681a35bb9d5c41f4eb694c
DSA hostkey: ce2f1c9f870af0b33183995780aee9b6

 

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