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A user is experiencing errors when uploading files. This may be due to account restrictions due to quotas or permissions on the user. When a user exceeds a storage or bandwidth quota, or does not have the correct permissions on a folder, the user will not be able to upload successfully. There are several quotas the admin must take into consideration when a user receives an error when uploading files.

  1. User storage or bandwidth quotas
  2. Group storage or bandwidth quotas
  3. Account storage or bandwidth quotas

The solution would be to increase, remove or change permissions or quota limits to allow this user to upload again. As the admin you should receive an email if either of the quotas have been exceeded by a user i.e QUOTA_USER_STORAGE or QUOTA_USER_BANDWIDTH.
Alternatively a user may not be receiving an error due to improper permissions on a folder. If a user was given read permission but not write permission, you’ll have to change access on the folder to allow write access.

Step Example/Illustration
Change the user’s permissions on the folder.

Change a users access on a shared folder by using the drop down menu underneath “Access”.

Change the user’s storage or bandwidth quotas.

If you’ve reached your account limits (the overall account storage or bandwidth usage) you’ll have to upgrade to another account bundle.
Feel free to contact us if you need assistance.

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