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MFA by User (Multi-Factor Authentication)

Multi-Factor authentication (MFA) is used to provide an additional level of security by having to synchronize a random code generated on your mobile device during the Login sequence. Non-managed users (have access to their Setup tab) can setup their own MFA to be required when logging in via web, FTP/SFTP, or both. For managed users (no access to Setup tab), the Administrator can setup the MFA for them.

MFA Setup Steps

Steps Instructions
Install Google Authenticator Download the Google Authenticator application for your mobile device.

Google Play Store

Apple Store

Install bar code scanner Install a bar code scanner if you do not already have one. This application will read the bar code on the Hosted~FTP~ account.
Enable MFA on the Hosted~FTP~ account After you login to your account go to the Setup tab and click on “Enable 2-Step Authentication”.

Follow the setup instructions The image below shows you how:
Retrieve the MFA code When 2-Factor is enabled retrieve the 6 digit verification code from the Google authenticator app on your device (changes every 30 seconds)Multi-factor authentication
Login with 2-Step (MFA) enabled Open the Hosted~FTP~ login page in your browser and enter your email or username and then the 6 digit code and then your regular password. This will then complete the 2-Factor authentication login sequence.

Note: Follow the same login steps for using an FTP client as well where the 6 digit code is entered with your:

Hostname, username xxxxxx, password

More Resources

Hosted~FTP~ Security Model

IP Whitelisting with Enterprise bundles

Password policies with Enterprise bundles

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