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File uploaded successfully but not visible in account

A file uploaded successfully but is not visible in your HostedFTP account. In this scenario it may be because you’ve reached one of your account limits. Specifically the “Maximum files that can be viewed” limit and the “Maximum files per account” limit. This means at any one time, in any single folder, only a certain amount of files can be populated in the directory or you’ve reached the maximum amount of files allowed in your account bundle. The solution would be to either create a new folder and move files into the folder. This will keep you within the “Maximum files that can be viewed” limit and allow you to find a file.

Step Example/Illustration
Click the folder in your HostedFTP account and take note of the amount of files in that folder.
Check the Account Limits for your account bundle.  
If the amount of files meets your account limits, create a new folder and move files into the new folder. (we recommend using a FTP client to complete this step)  
To increase the Maximum files per account limit, upgrade your account bundle.  upgrade your account bundle.

 

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