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Using Filezilla with FTP/FTPS

Basic FTP and Secure FTPS Connection Details

We support and strongly recommend you connect with secure connections using FTPS (FTP over TLS/SSL) or SFTP (FTP over SSH) as a security best practice.

For IP addresses please see this link. You can also view our Filezilla Video Tutorials to: install and download, connect and transfer files, import connections and edit logs, and bookmarking and using multiple connections.

Field Values Notes
Host ftp.hostedftp.com or yourdomain.hostedftp.com or ftp.yourdomain.com The Hosted~FTP~ service will connect your FTP client to the
nearest location
Username Your username OR email address
Password Your password
Ports 21

1200 – 2000

Ports 21, 1200-2000 must be open to connect via FTP/FTPS
Transfer Mode We support both active and passive mode. We recommend
choosing the passive mode (PASV) to minimize issues with
firewalls that block FTP connections
If you are unable to connect using passive mode, please
note that in addition to port 21 we use ports 1200 to 2000 for data transfers. You may need to update your firewall configuration to allow access to ports 21 and 1200 to 2000 for the TCP/IP protocol. Please see this link for
further details on the differences between active and passive mode.
FileZilla Settings

(Basic FTP)

Basic FTP only requires: Host, User, and Password
FileZilla Settings


For FTPS, please make sure:

Port: 21 is inputted

Encryption: Use explicit FTP over TLS if available

Transfer Settings Tab: Passive mode should be check-marked

Note: if the connection fails, you will also need to allow ports 1200 – 2000 through your firewall. Please see this link for further details on the differences between active and passive mode.

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