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Difference Between a User and a Contact

Hosted~FTP~ utilizes users and contacts differently for effective infrastructure management. There are two different tabs to manage them separately. Both users and contacts have unique usernames and passwords for secure access.

What is a Contact?

A contact is a person that you mail to and/or share folders with. Contacts are created automatically when you send mail to them. When sending mail click the “To” button to select from your existing contacts. This makes sending large files easy and accessible for all your external clients, recipients and vendors

Managing Contacts

Contacts are managed from the Contacts page:
1. To manually create a new contact click “Add a new contact” from the menu
2. To edit an existing contact, click the contact you want to edit, update as needed, and then click “Save”
3. To delete an existing contact, click the contact you want to delete and then click “Delete this contact” from the menu

Difference between a user and a contact

Contact Permissions

  • Can receive mail from any user
  • Cannot create folders or upload into their infrastructure
  • Must be given permission to send mail to a specific recipient
  • Must be given permission from a shared folder to upload/download

User Permissions

  • Send files or mail to any recipient
  • Create folders that can be shared with others
  • Can have their own folder infrastructure to upload and download
  • Can be managed by Administrator for limited permissions
    • E.G. – Limit storage & bandwidth, change password, force only FTPS/SFTP connection
  • Be turned into an Administrator

Recommended Setup

  1. The account administrator plus all employees of the company are users in the account.
    • Users can interact with each other plus anyone outside of the company.
  2. Customers, clients, etc. are set up as contacts in the account.
    • Contacts can interact with others only when given permission.

Click Here for information on the Users Tab

Click Here for information on the Contacts Tab

Click Here for our other Features and Best Practices

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